Infrastructure & Operations

Interview: Zendesk and the State of the CCaaS Market

John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...

Meeting Type Decision Flowchart

Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.

Checklist: Return to the Workplace

Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.

Checklist: Run a Virtual or Hybrid Meeting

A handy, one-page reference to help your employees run better virtual and hybrid meetings.

UNIVERGE BLUE Continues Global Rollout

On July 14, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE.

TCN Continues Global Growth and Product Enhancements

On July 7, 2021, TCN briefed Info-Tech on its continued growth, Experian partnership, and CCaaS platform TCN Operator.

Backup Solution Providers: Your First Mate on the Voyage Over the Sea of Change With Cloud Backups

Backup and recovery operations was once a set-it-and-forget it design architecture with a static reference architecture. Then along came the cloud, disrupting everything...

Smarp Briefs on the Latest Updates to Its Communications and Advocacy Solution

On June 17, 2021, Smarp briefed Info-Tech on the latest updates to its communications and advocacy platform. Based out of Helsinki, Smarp provides solutions for over 300...

Aspect Software Briefs on the Rationale for Its Noble Systems Merger

On June 18, 2021, Aspect Software briefed Info-Tech on the rationale behind its merger with Noble Systems to found Alvaria. Aspect and Noble announced the merger on May 10,...

BlueJeans Outlines Its 2H 2021 Product Roadmap

On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS...

Interview: Zendesk and the State of the CCaaS Market John Aniano, Senior Vice President of Product in CRM applications at Zendesk, sat down with Info-Tech to discuss the current state of the contact center as a service...
Meeting Type Decision Flowchart Use this decision tool to determine whether to schedule an onsite, virtual, or hybrid meeting.
Checklist: Return to the Workplace Use the template checklists in this tool to identify and assign your own tasks to support your organization's return to the workplace post-COVID-19.
Checklist: Run a Virtual or Hybrid Meeting A handy, one-page reference to help your employees run better virtual and hybrid meetings.
UNIVERGE BLUE Continues Global Rollout On July 14, NEC and Intermedia briefed Info-Tech about their ongoing partnership and continuing global rollout of UNIVERGE BLUE.
TCN Continues Global Growth and Product Enhancements On July 7, 2021, TCN briefed Info-Tech on its continued growth, Experian partnership, and CCaaS platform TCN Operator.
Backup Solution Providers: Your First Mate on the Voyage Over the Sea of Change With Cloud Backups Backup and recovery operations was once a set-it-and-forget it design architecture with a static reference architecture. Then along came the cloud, disrupting everything...
Smarp Briefs on the Latest Updates to Its Communications and Advocacy Solution On June 17, 2021, Smarp briefed Info-Tech on the latest updates to its communications and advocacy platform. Based out of Helsinki, Smarp provides solutions for over 300...
Aspect Software Briefs on the Rationale for Its Noble Systems Merger On June 18, 2021, Aspect Software briefed Info-Tech on the rationale behind its merger with Noble Systems to found Alvaria. Aspect and Noble announced the merger on May 10,...
BlueJeans Outlines Its 2H 2021 Product Roadmap On June 3, 2021, BlueJeans provided an update on its product direction for 2H 2021. BlueJeans is now fully integrated with Verizon One, completing Verizon’s full UCaaS...

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