Contact Center RFP Scoring Tool

Author(s): Thomas Randall

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A key component of any evaluation is an RFP. Organizations considering alternative contact center solutions need to comparatively score potential solutions; however, gathering and scoring the various responses to an RFP can be difficult and time consuming. This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily.

The outcome of this exercise will be a determination of which RFP response scores best against your stated requirements. The results are to be imported into your Contact Center Playbook.

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