Contact Center SOW Template and Guide

Author(s): Thomas Randall

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

A statement of work (SOW) defines the expectations, tasks, deliverables, and timelines for a vendor providing services to an organization. The purpose of this template is to outline and describe the various sections of a SOW, specifically for a contact center solution. It aims to identify key areas that organizations ought to be wary of in their own contracts to avoid typical pitfalls and prevent costly mistakes.

Throughout this guide, the reader ought to ensure the following is borne in mind: all tasks and responsibilities in the SOW should specifically tie to a deliverable that the organization is aiming for that, in turn, ties back to meeting organizational requirements. The more specific the SOW is in this regard, the more confident the organization can be holding their vendors to account.

View the Complete Blueprint:

Choose a Right-Sized Contact Center Solution

“On-premises vs. cloud” is a false dichotomy.

Related Content

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019