The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From navigating the marketspace to constructing a statement of work, this blueprint offers a method for choosing a right-sized contact center solution. Use Info-Tech's methods and tools to:

  • Assess and choose a right-sized contact center architecture.
  • Gather business requirements to secure stakeholder buy-in.
  • Define key deliverables and shortlist vendors.
  • Score RFP/RFQ proposals and choose a vendor.
  • Construct a SOW that avoids major pitfalls.

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Choose a Right-Sized Contact Center Solution

“On-premises vs. cloud” is a false dichotomy.

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