Choose a Right-Sized Contact Center Solution – Phases 1-3

Author(s): Thomas Randall

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From navigating the marketspace to constructing a statement of work, this blueprint offers a method for choosing a right-sized contact center solution. Use Info-Tech's methods and tools to:

  • Assess and choose a right-sized contact center architecture.
  • Gather business requirements to secure stakeholder buy-in.
  • Define key deliverables and shortlist vendors.
  • Score RFP/RFQ proposals and choose a vendor.
  • Construct a SOW that avoids major pitfalls.

View the Complete Blueprint:

Choose a Right-Sized Contact Center Solution

“On-premises vs. cloud” is a false dichotomy.

Related Content

Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019