Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW

Author(s): Thomas Randall

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Phase 3 aids selecting a contact center vendor and constructing a SOW. This phase will guide you through the following activities:

  • Score proposals to judge which vendors perform best against your stated criteria.
  • Choose a vendor for your chosen contact center solution.
  • Build a SOW that is air-tight to hold the vendor accountable.

View the Complete Blueprint:

Choose a Right-Sized Contact Center Solution

“On-premises vs. cloud” is a false dichotomy.

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