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Assess and Raise Your Digital Maturity

Prepare IT for digital transformation.

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  • Asad Joheb, Senior Manager, Payments Strategy and Business Architecture, TD Bank
  • Gopi Bheemavarapu, IT Strategy Advisor, Occidental Petroleum Company
  • Raghuraj Pandya, Senior Investment Analyst, Mott MacDonald
  • Simon Lee, Engagement Manager, Digital Innovation, LCBO
  • Syed Hussain, Chief Information Officer, Oregon State Lottery
  • 6 anonymous contributors

Your Challenge

  • Organizations want to take stock of their digital maturity and compare it with that of their industry peers.
  • Organizations want to identify the reasons behind poor outcomes on recent digital initiatives.
  • Organizations want to identify initiatives to achieve their desired digital maturity.

Our Advice

Critical Insight

An organization’s digital maturity must be assessed across all key dimensions:

  • Strategy: Is the organization aligned around a vision?
  • Culture: Is the organization fostering the mindsets and behaviors critical to capturing digital opportunities?
  • Customer Journeys: Is the organization able to provide the desired customer experience over end-to-end journeys?
  • Capabilities: Does the organization have the systems, tools, digital skills, and technology to achieve its digital goals?

Impact and Result

Organizations that implement this project will draw benefits in four aspects:

  • A specific and agreed-upon measure of their digital maturity.
  • Comparison against other organizations within and outside of their industry.
  • Initiatives identified to move to the target state of digital maturity.
  • Awareness of their strengths and weaknesses.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should assess your organization’s digital maturity – a stepping stone toward digital transformation.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Assess your organization’s digital maturity

Call #1 - Get the lay of the land with an introduction to the model.
Call #2 - Walk through factors within the Strategy, Culture, and Organization dimensions.
Call #3 - Walk through the Capabilities dimension.
Call #4 - Identify the respondents and execute the online digital maturity assessment.
Call #5 - Discuss the results of the digital maturity assessment.

Guided Implementation #2 - Identify enabler initiatives to achieve target state digital maturity

Call #1 - Discuss the target state for your organization’s digital maturity.
Call #2 - Identify enabler initiatives to achieve the target state.
Call #3 - Prioritize enabler initiatives on a roadmap.
Call #4 - Create an initiative-on-a-page for early initiatives on the roadmap and a digital strategy scorecard.

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Understand Organizational Imperatives

The Purpose

  • Understand the organizational pain points and desired outcomes.
  • Articulate the business objectives for the organization.

Key Benefits Achieved

  • An understanding of organizational pain points and desired outcomes
  • Business objectives that inform the prioritization of initiatives in the later stages of this project




Identify and interview key stakeholders.

  • Stakeholders interview summaries

Module 2: Assess the Organization’s Digital Maturity

The Purpose

  • Assess the organization’s digital maturity across four dimensions: Strategy, Culture, Customer Journeys, and Capabilities.

Key Benefits Achieved

  • A thorough understanding of the organization’s strengths and weaknesses for digital transformation
  • Comparison against other organizations within and outside of the industry




Review dimensions and factors in the Info-Tech’s Digital Maturity Model.


Assess the organization’s maturity level for each dimension and factor.

  • Summary and detailed view of the organization’s digital maturity

Module 3: Set Target State of Digital Maturity

The Purpose

  • Set the digital maturity target state across four dimensions.

Key Benefits Achieved

  • Articulation of the digital principles to guide organizational behavior for digital transformation
  • An understanding of the organization’s desired digital maturity




Articulate digital principles.

  • Set of digital principles with rationale and implications

Set the digital maturity target state.

  • View of the organization’s digital maturity target state

Module 4: Identify Initiatives and Create a Roadmap

The Purpose

  • Create a roadmap of initiatives for the organization.

Key Benefits Achieved

  • Identification of initiatives and prioritization based on value and implementation effort
  • Creation of a roadmap across three waves of work




Identify improvement opportunities.

  • List of improvement opportunities

Identify initiatives.

  • List of initiatives

Prioritize initiatives based on value and effort.

  • Prioritized list of initiatives

Create a roadmap.

  • A roadmap across three waves of work

Create an initiative-on-a-page for early initiatives on the roadmap.

  • Initiative-on-a-page for early initiatives on the roadmap

Create a digital strategy scorecard.

  • Digital strategy scorecard

Member Testimonials

Unlock Sample Research

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.




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