Projects & Technology

Guided Implementation Sets | View all


Select and Implement a Customer Service Management Solution

Not everyone’s customer service needs are the same. These needs drive out different categories and niches within the customer service management...

Industry Research

Select, Implement, or Change a Resource & Patient Management System

The Resource Patient Management System is an integrated solution for the management of clinical, business practice, and administrative...


Extend the Service Desk to the Enterprise

IT sets the standard for quality service management, and other business functions are examining ITSM practices. CIOs and service managers need to...

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