Get Instant Access
to This Blueprint

Vendor Management icon

Negotiate SaaS Agreements That Are Built to Last

Leverage your unique position and find substantial cost savings.

  • Internal stakeholders usually have different – and often conflicting – needs and expectations that require careful facilitation and management.
  • SaaS solutions bring forth a unique form of “switching costs” that can make a decision to migrate solutions financially, technically, and politically painful.

Our Advice

Critical Insight

  • Conservatively, it’s possible to save 5% of the overall IT budget through comprehensive software and SaaS contract review.
  • Focus on the terms and conditions, not just the price.
  • Learning to negotiate is crucial.

Impact and Result

  • Take control of your SaaS contract negotiations from the beginning.
  • Look at your contract holistically to find cost savings.
  • Guide communication between vendors and your organization for the duration of contract negotiations.
  • Redline the terms and conditions of your SaaS contract.
  • Prioritize crucial terms and conditions to negotiate.

Negotiate SaaS Agreements That Are Built to Last Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out how to redline and negotiate a SaaS agreement, review Info-Tech’s methodology, and understand the different ways we can support you in completing this project.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.




$ Saved

Days Saved

Cross Country Mortgage, Inc.

Guided Implementation




State of Montana ITSD

Guided Implementation




Phil has been very helpful to the State of Montana, and we appreciate his expertise in this area. Phil has also been very willing to answer all ou... Read More


Guided Implementation




Workshop: Negotiate SaaS Agreements That Are Built to Last

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Collect and Review Data

The Purpose

  • Assemble documentation.

Key Benefits Achieved

  • Understand current position before going forward.




Assemble existing contracts.

  • Business Use Case.

Document their strategic and tactical objectives.


Identify current status of the vendor relationship and any historical context.


Clarify goals for ideal future state.

Module 2: Define the Business Use Case and Build a Stakeholder Team

The Purpose

  • Define the business use case and build a stakeholder team.

Key Benefits Achieved

  • Create a business use case to document functional and non-functional requirements.
  • Build an internal cross-functional stakeholder team to negotiate the contract.




Establish a negotiation team and define roles.

  • RASCI Matrix

Write a communication plan.

  • Communications Plan

Complete a business use case.

  • SaaS TCO Calculator
  • Business Use Case

Module 3: Redline the Contract

The Purpose

  • Examine terms and conditions and prioritize for negotiation.

Key Benefits Achieved

  • Discover cost savings.
  • Improve agreement terms.
  • Prioritize terms for negotiation.




Review general terms and conditions.


Review license and application specific terms and conditions.

  • SaaS Terms and Conditions Evaluation Tool

Match to business and technical requirements.

  • SaaS Contract Negotiation Terms Prioritization Checklist

Redline the agreement.

Module 4: Build a Negotiation Strategy

The Purpose

  • Create a negotiation strategy.

Key Benefits Achieved

  • Controlled communication established.
  • Negotiation tactics chosen.
  • Negotiation timeline plotted.




Review vendor and application specific negotiation tactics.

  • Contract Negotiation Tactics Playbook

Build negotiation strategy.

  • Controlled Vendor Communications Letter
  • Key Vendor Fiscal Year End Calendar
Negotiate SaaS Agreements That Are Built to Last preview picture

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Gather requirements
  • Call 1: Create negotiation team
  • Call 2: Write communication plan
  • Call 3: Document use case

Guided Implementation 2: Redline contract
  • Call 1: Review and redline general terms and conditions
  • Call 2: Review and redline SaaS-specific terms and conditions

Guided Implementation 3: Negotiate contract
  • Call 1: Negotiate contract


Scott Bickley

Laura Trabucco


  • Christiaan Murphy, Global Software Category Manager at CGI
  • Jeffery I. Gordon, SVP, author of Software Licensing Handbook & Mortgage Lending Vendor Operations Manager at BT&T
  • David W. Tollen, author of The Tech Contracts Handbook, Attorney & Founder at Sycamore Legal, P.C.
Visit our IT Cost Optimization Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019