This Research is for Members Only
Not a member? Unlock a free sample of our research now!
Already a member?
Sign in now
Master the MSA for Your Managed Services Providers
Perfect your MSAs by avoiding disputes, clarifying obligations, and customizing your agreements.
View Storyboard
Contributors
- David R. Sawh, Senior Portfolio, Program and Project Management Consultant, The Sawh Group
- Steven Jeffery, Vice-President of Strategic Sourcing, 4Degrees North
- 11 anonymous contributors
Your Challenge
- Master Services Agreements and Service Level Agreements are tedious, and reviewers may lack the skills and experience to effectively complete the process.
- Managed services providers have a repository of contract terms and conditions that are road-tested and prepackaged, and which are often biased in their favor.
- With many different pricing options, it is difficult to choose the services you need.
Our Advice
Critical Insight
- Manage your managed services providers. Added value is realized when managed service providers are in tune with your IT strategies, goals, and mission.
- Negotiate an agreement that is beneficial to both parties. The most successful partnerships are a win-win agreement.
- Lawyers can’t ensure you get the best business deal. They tend to look at general terms and conditions and may overlook IT-specific components.
Impact and Result
- Understanding managed services providers, including their roles and pricing models, will give you valuable insight into negotiating the best deal for your organization.
- Info-Tech’s contract review methodology will help you navigate the complex process of managed services provider contract evaluation and review all the key details to maximize the benefits to your organization.
- This blueprint provides guidance on catching vendor-biased terms and conditions, and suggests tips for getting managed services providers to take on their fair share of responsibilities.
Start here – read the Executive Brief
Read our concise Executive Brief to find out why you should master the MSA for your MSPs, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.
1. Review terms and conditions for your MSP contract
Use Info-Tech’s MSA Contract Review Tool to locate and track improvement areas in your MSAs.
Guided Implementations
This guided implementation is a two call advisory process.
