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Master the MSA for Your Managed Services Providers

Perfect your MSAs by avoiding disputes, clarifying obligations, and customizing your agreements.

  • Master Services Agreements and Service Level Agreements are tedious, and reviewers may lack the skills and experience to effectively complete the process.
  • Managed services providers have a repository of contract terms and conditions that are road-tested and prepackaged, and which are often biased in their favor.
  • With many different pricing options, it is difficult to choose the services you need.

Our Advice

Critical Insight

  • Manage your managed services providers. Added value is realized when managed service providers are in tune with your IT strategies, goals, and mission.
  • Negotiate an agreement that is beneficial to both parties. The most successful partnerships are a win-win agreement.
  • Lawyers can’t ensure you get the best business deal. They tend to look at general terms and conditions and may overlook IT-specific components.

Impact and Result

  • Understanding managed services providers, including their roles and pricing models, will give you valuable insight into negotiating the best deal for your organization.
  • Info-Tech’s contract review methodology will help you navigate the complex process of managed services provider contract evaluation and review all the key details to maximize the benefits to your organization.
  • This blueprint provides guidance on catching vendor-biased terms and conditions, and suggests tips for getting managed services providers to take on their fair share of responsibilities.

Master the MSA for Your Managed Services Providers Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should master the MSA for your MSPs, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Review terms and conditions for your MSP contract

Use Info-Tech’s MSA Contract Review Tool to locate and track improvement areas in your MSAs.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.


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Phil offered great advice. He understood what I was looking for and provided some pros and cons as well as guidance. He was available quickly for a... Read More

Peabody Investments Corp.

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Montgomery County Board of County Commissioners

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Gordana is so knowledgeable when it comes to contracts. She was able to answer questions like Master Agreements as well as Master Maintenance Agree... Read More

DeVry University

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Bauer Hockey LLC

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The best part of my experience is that I gained insight into an expensive contract that my organization is considering. The work we do up-front wil... Read More

Canpotex Limited

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Lamb Weston

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About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.


Overall Impact

Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 1-phase advisory process. You'll receive 2 touchpoints with our researchers, all included in your membership.

  • Call 1: Review an MSA contract for common pitfalls and gotchas and maximize benefit to your organization.
  • Call 2: Discuss next steps for the MSA contract and any applicable negotiation required with the vendor.


Redha Karim

Gordana Vuceta


  • David R. Sawh, Senior Portfolio, Program and Project Management Consultant, The Sawh Group
  • Steven Jeffery, Vice-President of Strategic Sourcing, 4Degrees North
  • 11 anonymous contributors
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