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Master the MSA for Your Managed Services Providers

Perfect your MSAs by avoiding disputes, clarifying obligations, and customizing your agreements.

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  • David R. Sawh, Senior Portfolio, Program and Project Management Consultant, The Sawh Group
  • Steven Jeffery, Vice-President of Strategic Sourcing, 4Degrees North
  • 11 anonymous contributors

Your Challenge

  • Master Services Agreements and Service Level Agreements are tedious, and reviewers may lack the skills and experience to effectively complete the process.
  • Managed services providers have a repository of contract terms and conditions that are road-tested and prepackaged, and which are often biased in their favor.
  • With many different pricing options, it is difficult to choose the services you need.

Our Advice

Critical Insight

  • Manage your managed services providers. Added value is realized when managed service providers are in tune with your IT strategies, goals, and mission.
  • Negotiate an agreement that is beneficial to both parties. The most successful partnerships are a win-win agreement.
  • Lawyers can’t ensure you get the best business deal. They tend to look at general terms and conditions and may overlook IT-specific components.

Impact and Result

  • Understanding managed services providers, including their roles and pricing models, will give you valuable insight into negotiating the best deal for your organization.
  • Info-Tech’s contract review methodology will help you navigate the complex process of managed services provider contract evaluation and review all the key details to maximize the benefits to your organization.
  • This blueprint provides guidance on catching vendor-biased terms and conditions, and suggests tips for getting managed services providers to take on their fair share of responsibilities.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should master the MSA for your MSPs, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Review terms and conditions for your MSP contract

Use Info-Tech’s MSA Contract Review Tool to locate and track improvement areas in your MSAs.

Guided Implementations

This guided implementation is a two call advisory process.

Call #1 - Review an MSA contract for common pitfalls and gotchas and maximize benefit to your organization.
Call #2 - Discuss next steps for the MSA contract and any applicable negotiation required with the vendor.

Search Code: 86767
Published: October 3, 2018
Last Revised: October 3, 2018