This blueprint provides guidance on catching vendor-biased terms and conditions, and suggests tips for getting managed services providers to take on their fair share of responsibilities. Read this Executive Brief to:
- Understand why mastering the Master Services Agreement is critical to IT's success.
- Learn why reviewing IT contracts can be difficult for CIOs.
- Understand Info-Tech's methodology and approach to reviewing Master Services Agreements to protect your organization from terms and conditions that favor managed services providers' interests.