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This blueprint provides guidance on catching vendor-biased terms and conditions, and suggests tips for getting managed services providers to take on their fair share of responsibilities. Read this Executive Brief to:

  • Understand why mastering the Master Services Agreement is critical to IT's success.
  • Learn why reviewing IT contracts can be difficult for CIOs.
  • Understand Info-Tech's methodology and approach to reviewing Master Services Agreements to protect your organization from terms and conditions that favor managed services providers' interests.

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Master the MSA for Your Managed Services Providers

Perfect your MSAs by avoiding disputes, clarifying obligations, and customizing your agreements.

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