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Understand Common IT Contract Provisions to Negotiate More Effectively

Avoid the pitfalls and gotchas lurking in the shadows!

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Your Challenge

  • Contract reviews are tedious, and reviewers may lack the skills and experience to effectively complete the process.
  • Vendors have a repository of contract terms and conditions that are road-tested and often biased in their favor.
  • Vendors change their contracts frequently through hyperlinked documents without notifying customers, and the onus is on you to stay compliant.

Our Advice

Critical Insight

  • Focus on the terms and conditions, not just the price. Too often, organizations focus on the price contained within their contracts, neglecting to address core terms and conditions that can end up costing multiples of the initial price.
  • Lawyers can’t ensure you get the best business deal. Lawyers tend to look at general terms and conditions for legal risk and may not understand IT-specific components and business needs.

Impact and Result

  • Align contract language to meet IT and business needs.
  • Communicate more effectively with Legal and the vendors.
  • Identify and reduce contractual and performance risk.
  • Understand the relationship between contract provisions.
  • Negotiate more effectively.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should employ a systematic process for reviewing contracts, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Assess contract terms and conditions

Review and assess your IT contracts for vendor-biased terms and conditions, and gain tips for getting vendors to take on their fair share of risk and become more accountable.

Guided Implementations

This guided implementation is a two call advisory process.

Call #1 - Review a contract for common pitfalls and gotchas and maximize protections for your organization.
Call #2 - Discuss next steps for the contract and any applicable negotiation required with vendor.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Assess Contract Terms and Conditions

The Purpose

  • Understand IT contract clauses, improve risk identification, and be more effective at negotiating contract terms.

Key Benefits Achieved

  • Increased awareness of how contract provisions relate to each other.
  • Demystification of legalese and legal concepts.
  • Increased ability to seek assistance from internal parties (e.g. Legal, Risk, and Procurement).




Review the Contract Review Tool.


Review the Contract Playbook template.

  • Partial completion of the template

Review 35 contract provisions and reinforce key learnings with exercises (spread across three days)

  • Exercise results and debrief