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Improve IT Operations With AI and ML

Deliver your IT services efficiently, go above and beyond, and exceed manual repetitive tasks.

  • Many IT departments experience difficulty with meeting the business' expectations for service delivery on a regular basis.
  • Despite significant investment in improving various areas of IT operations, you still feel like you’re constantly firefighting.
  • To tackle these issues, businesses tend to invest in purchasing multiple solutions. This not only complicates their IT operations, but also, in some cases, deteriorates functionality.

Our Advice

Critical Insight

  • To leverage AI capabilities, you first need to assess the current state of your IT operations and know what your priorities are.
  • Contemplate use cases that will get the most benefit from automation and start with processes that you are relatively comfortable handling.
  • Analyze your initial plan to identify easy wins, then expand your AIOps.

Impact and Result

  • Perform a current state assessment to spot which areas within your operations management are the least mature and causing you the most grief. Identify which functional areas within operations management need to be prioritized for improvement.
  • Make a shortlist of use cases that will get the most benefit from AI-based technology.
  • Prepare a plan to deploy AI capabilities to improve your IT operations.

Improve IT Operations With AI and ML Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out about the latest improvements in AIOps and how these can help you improve your IT operations. Review Info-Tech’s methodology and understand the four ways we can support you in completing this project.

1. Assess the current state of IT operations management

Identify where your organization currently stands in its operations management practices.

2. Identify initiatives that align with operations requirements

Recognize the benefits of AI and ML for your business. Determine the necessary roles and responsibilities for potential initiatives, then develop and assess your shortlist.

3. Develop the AI roadmap

Analyze your ROI for AIOps and create an action plan. Communicate your AI and ML initiatives to stakeholders to obtain their support.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.


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RPC Inc.

Guided Implementation




Darin quickly understood our pain points and provided us with his insights and provided us with resources that we can follow up on. Looking forward... Read More

The Lansing Board of Water and Light

Guided Implementation




Full transparency, I did not feel the BWL IT Team was prepared for the call with respect to their focus areas and pain points. I feel that either ... Read More

Operations Management

Deliver your IT services effectively.
This course makes up part of the Infrastructure & Operations Certificate.

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Academy: Operations Management | Executive Brief

An active membership is required to access Info-Tech Academy
  • Course Modules: 4
  • Estimated Completion Time: 2-2.5 hours
  • Featured Analysts:
  • Darin Stahl, Sr. Research Director, Infrastructure & Operations Practice
  • Gord Harrison, SVP of Research and Advisory

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.


Overall Impact

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 7 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Assess the current state
  • Call 1: Scope requirements, objectives, pain points, and process maturity of IT operations.
  • Call 2: Determine the goals, benefits, and risks of an SLA for AIOps.

Guided Implementation 2: Identify initiatives that align with operations requirements
  • Call 1: Determine the benefits and costs of AI, as well as any skill gaps for undertaking the initiatives.
  • Call 2: Plan a shortlist of IT operations processes for your AIOps project.

Guided Implementation 3: Develop the AI roadmap
  • Call 1: Define project metrics.
  • Call 2: Analyze the return on investment.
  • Call 3: Build an implementation roadmap and a communications plan.


Mahmoud Ramin

Margaret Hao

Cassandra Cooper


  • Himadri Das, Head of Automation, TietoEVRY
  • Rob England, IT Consultant, Commentator, and Owner of Two Hills
  • Eight anonymous contributors

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