Performance Metrics Tracking Document

Use this document to record the specific targets established with the vendor for a specific service or product relationship.

Vendor File

Maintaining a single, centralized master record for each vendor is invaluable in managing the overall vendor relationship. Use this template to build a master file for...

Contract Approval Documentation Checklist

Use this tool to document all information and materials that must be available prior to approaching the enterprise’s executive for final permission to sign a vendor contract.

Contract Approval Form

Once an executive has reviewed the Purchase Recommendation, they will need to decide whether or not to approve the recommendation and the associated contract. The purpose...

Guide to Interpreting Standard Contracts

This tool is an information guide to help relative newcomers to contract law navigate the terms and concepts commonly used in IT vendor and service provider contracts.

Purchase Recommendation Template

The purpose of this template is to provide a framework for developing a recommendation report that will be presented to the enterprise’s executive.

Service Desk Software TCO Comparison Tool

This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of traditional on-premise (installed) models and...

IT Skills Inventory and Gap Assessment Tool

This tool will identify whether your team contains enough people at the right (or better) levels of competency. It will also indicate which skills are needed in order to...

Service Desk Performance Tracking Tool

The service desk is at the front line of IT services and is among the most process-intensive elements of any IT operation. Use this tool and template to assess IT service...

Service Desk Process Standardization Diagnostic Tool

While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization.
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