Service Desk Standard Operating Procedure

This template is designed to help service managers kick-start the standardization of service desk processes.

Knowledgebase Article Template

An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...

Vendor Classification Tool

Use this tool to classify your top ten vendors as Commodity, Operational, Strategic, or Tactical (COST) in a 2x2 quadrant.

Vendor Feedback Card

Use this tool to create a feedback scoring process that gives the vendor a chance to evaluate how your organization is facilitating or inhibiting the delivery of its...

Manage Your Vendors Before They Manage You

Effective vendor management is paramount. This research will show you how to prioritize and classify your vendors with quantifiable, standardized rankings. It will show...
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Vendor Information Sheet

This template gives you a place to consolidate all your vendor information, including escalation chains, issues logs, transition in/out considerations, and TCO.

Vendor Management Program Plan

Use this template to document the inner workings of your VMO.

Vendor Review Meeting Agenda Template

Use this template to guide review meetings with your vendor.

Red Hat Customers Should Be Reeling From IBM’s Buyout

The announcement that IBM is taking over Red Hat may be welcome news to beleaguered and beaten down IBM shareholders, but it should strike a stark warning bell for Red...

IT Software and Services Contracts Are Killing You in These Key Areas

Most contracts’ terms and conditions are deficient at the most basic levels, significantly detracting from downstream vendor management and cost savings opportunities....
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