Increase SE End-User Satisfaction by Over 50% With a Service Desk Strategy

End-user perception of IT is heavily influenced by the quality of service it delivers. Improve business satisfaction with all IT processes by improving service...

Improve IT Service Consistency in the Small Enterprise With a Single Point of Contact

Ad hoc approaches to service desk ticketing are inhibiting IT from achieving operational efficiency. Organizations with informal contact structures experience slower...

Minimize Resource Waste in the Small Enterprise With an IT Knowledgebase

Organizational information that goes undocumented is often lost or forgotten. Small enterprises without a central information repository suffer from knowledge gaps when...

Targeted AI Hits the ROI Bullseye for Salesforce

The terms artificial intelligence (AI), machine learning, deep learning, and predictive analytics (and others) seem ubiquitous and, in fact, may now be considered table...

Key Considerations When Renewing Your Microsoft Enterprise Agreement

Given that the cost involved with an EA is significant, organizations need to carefully evaluate their options prior to renewal time so that they make the right decision....

Beware of Free Software Licensing Help From Software Vendors

Software vendors’ offers of licensing help or free SAM engagements may not be what they seem to be. Responding immediately out of fear or haste, without adequate...

Don’t Let IBM’s Licensing Rules Squander Virtualization ROI

Organizations that have deployed IBM software in a virtualized infrastructure setting must comply with a variety of complex licensing rules, the most important of which...

Vendor Scorecard

Assess vendors regularly with useful metrics to optimize your vendor portfolio.

Microsoft Exchange 2017 Outlook

Small and medium-sized businesses (SMBs) currently supporting Microsoft Exchange understand that new features alone do not warrant an upgrade. Staying on top of updates...

Service Desk Outsourcing RFP Scoring Tool

This tool will help you score the responses from your vendor to assist in your selection.
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