Build a Right-Sized Service Desk for Small Enterprise – Phase 1: Assess the Current State of the Service Desk

Leverage Info-Tech's research to identify service challenges, conduct a current state assessment, and collect stakeholder feedback to align corporate and IT strategy and...

Build a Right-Sized Service Desk for Small Enterprise – Phase 2: Design and Build a Right-Sized Service Desk for SE

Leverage Info-Tech's research to define your service desk structure and roles, select key reporting metrics, create a ticket classification scheme, and design your...

Build a Right-Sized Service Desk for Small Enterprise – Phase 3: Communicate and Teach Service Desk Best Practices

Leverage Info-Tech's research to build a basic knowledgebase, increase IT’s service desk skillsets, and communicate changes with end users.

Beware of Free Software Licensing Help From Software Vendors

Software vendors’ offers of licensing help or free SAM engagements may not be what they seem to be. Responding immediately out of fear or haste, without adequate...

Key Considerations When Renewing Your Microsoft Enterprise Agreement

Given that the cost involved with an EA is significant, organizations need to carefully evaluate their options prior to renewal time so that they make the right decision....

Don’t Let IBM’s Licensing Rules Squander Virtualization ROI

Organizations that have deployed IBM software in a virtualized infrastructure setting must comply with a variety of complex licensing rules, the most important of which...

Manage Your Vendors Before They Manage You – Executive Brief

Read this Executive Brief to understand why you need to manage your vendors before they manage you.

Manage Your Vendors Before They Manage You – Phases 1-3

This storyboard will help you obtain maximum value from your vendor relationships.

Manage Your Vendors Before They Manage You – Phase 1: Prioritize Vendors

This phase of the blueprint, Manage Your Vendors Before They Manage You, will help you inventory and prioritize your vendors.

Vendor Inventory and Prioritization Tool

This tool will help you create a prioritized inventory of your vendors.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
GET HELP Contact Us
×
VL Methodology