Managing vendor performance is best carried out by measuring actual performance against a set of metrics agreed upon in advance with the vendor.
  • It is easiest to enforce performance when specific targets are defined in the contract.
  • However, the absence of contractual metrics or targets should not constrain an organization.

Use this document to record the specific targets established with the vendor for a specific service or product relationship.

Related Content

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.