Managing vendor performance is best carried out by measuring actual performance against a set of metrics agreed upon in advance with the vendor.
- It is easiest to enforce performance when specific targets are defined in the contract.
- However, the absence of contractual metrics or targets should not constrain an organization.
Use this document to record the specific targets established with the vendor for a specific service or product relationship.
Search Code: 78889
Published: October 20, 2015
Last Revised: October 20, 2015
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