Performance Metrics Tracking Document

Author(s): Michel Hebert

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Managing vendor performance is best carried out by measuring actual performance against a set of metrics agreed upon in advance with the vendor.
  • It is easiest to enforce performance when specific targets are defined in the contract.
  • However, the absence of contractual metrics or targets should not constrain an organization.

Use this document to record the specific targets established with the vendor for a specific service or product relationship.

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