|
The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
|
12
|
|
The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
|
5
|
|
This template is designed to help service managers kick-start the standardization of service desk processes.
|
6
|
|
An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
|
3
|
|
When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
|
2
|
|
Use this tool to create a feedback scoring process that gives the vendor a chance to evaluate how your organization is facilitating or inhibiting the delivery of its...
|
1
|
|
Use this tool to classify your top ten vendors as Commodity, Operational, Strategic, or Tactical (COST) in a 2x2 quadrant.
|
1
|
|
Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...
|
4
|
|
This template gives you a place to consolidate all your vendor information, including escalation chains, issues logs, transition in/out considerations, and TCO.
|
1
|
|
Use this template to document the inner workings of your VMO.
|
4
|
