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Read this Executive Brief to understand the need to modernize your Microsoft licensing.
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Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...
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This storyboard will help you build a strategy for your Microsoft licensing renewal from conducting a thorough needs assessment to examining your licensing position,...
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This phase of the blueprint will examine management of licenses and license compliance.
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This phase of the blueprint will examine the different contract options Microsoft offers.
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This phase of the blueprint will examine the various licensing options Microsoft offers.
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This phase of the blueprint will examine negotiation and purchase strategies.
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When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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This template is designed to help service managers kick-start the standardization of service desk processes.
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