Outsource the Service Desk – Phase 3: Execute and Manage the Transition

This phase of the blueprint, implement the Lean service desk plan, will help you implement a Lean service desk and sustain its development as the maturity of the process...

Service Desk Outsourcing RFP Scoring Tool

This tool will help you score the responses from your vendor to assist in your selection.

Service Desk MSP Interview Template

This template is designed to assist you in your vendor evaluation to arrive at a final selection.

Improve Desk-Side Support Workload by Up to 30% through Remote Desktop Controls

Remote desktop control saves valuable time and resources. Eliminating desk-side visits and reducing help desk workload by up to 30% can turn the help desk team into...

Purchasing Policy

The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.

Recognize the Value and Work of Your Small Enterprise IT Team

Use this blueprint to learn what really motivates employees and how to properly drive them to produce a more productive and proactive IT team all while reducing turnover.
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Recognize the Value and Work of Your Small Enterprise IT Team Storyboard

Use this blueprint to learn what motivates your team members and drives employee behavior, and identify acts of recognition that can help improve individual engagement...

Fast Track Tool: Negotiate Contracts

A well-written contract ensures that the selected vendor meets the company's specific expectations and objectives for the purchase. During the evaluation process, the...

Vendor List Validation Tool

The Vendor List Validation Tool recommends potential resources in seeking out vendor candidates. Use this tool as a checklist to ensure that all possible resources have...

Issue Log Template

An Issue Log will help ensure that problems and concerns are recorded, reported, and tracked. Additionally, an Issue Log provides data for more productive performance...
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VL Methodology