Outsource the Service Desk – Phase 1: Assess Service Desk Maturity and Outsourcing Feasibility

This phase of the blueprint, assess service desk maturity and outsourcing feasibility, will help you determine if outsourcing is the right fit for your service desk.

Service Desk Process Maturity Assessment Tool

The purpose of the tool is to assess the overall health of a single service desk.

Outsource the Service Desk – Phase 2: Build Outsourcing Strategy and RFP

This phase of the blueprint, build outsourcing strategy and RFP, will help you formulate a detailed strategy that includes roles, objectives, risks, and metrics by which...

Service Desk Outsourcing Strategy Template

This template will allow you to create a comprehensive outsourcing strategy for your service desk.

Improve Desk-Side Support Workload by Up to 30% through Remote Desktop Controls

Remote desktop control saves valuable time and resources. Eliminating desk-side visits and reducing help desk workload by up to 30% can turn the help desk team into...

Purchasing Policy

The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.

Recognize the Value and Work of Your Small Enterprise IT Team

Use this blueprint to learn what really motivates employees and how to properly drive them to produce a more productive and proactive IT team all while reducing turnover.
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Recognize the Value and Work of Your Small Enterprise IT Team Storyboard

Use this blueprint to learn what motivates your team members and drives employee behavior, and identify acts of recognition that can help improve individual engagement...

Purchase Recommendation Template

The purpose of this template is to provide a framework for developing a recommendation report that will be presented to the enterprise’s executive.

Contract Approval Documentation Checklist

Use this tool to document all information and materials that must be available prior to approaching the enterprise’s executive for final permission to sign a vendor contract.
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