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Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document...
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Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...
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Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...
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A data center relocation project is a risky endeavor that requires rigorous planning and attention to detail. Practicing good project management processes and...
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The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.
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Non-disclosure agreements (also known as confidentiality agreements) prohibit the communication of certain non-public business information by individuals. Use this...
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A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...
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The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and in support of business units across the enterprise.
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A co-location Service Level Agreement (SLA) provides a definition of performance for the negotiated service. SLAs ensure accountability on the part of the service...
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Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.
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