Help Desk Staffing Calculator

Determining the appropriate end user to help desk staff ratio can be difficult. Help Desk environments with steady request volumes and staff numbers should use this tool...

Job Description Template

Job descriptions are important management documents that set expectations, accountabilities, and other requirements for job performance. Use this template to document...

Top 10 Strategies for Reducing Costs

Cutting costs can be an overwhelming and painful task, but knowing where to focus your efforts can make it easier. Take a look at our top ten favorite strategies. It...

Beyond Beginner Help Desk Performance Metrics

Defining help desk performance metrics can be difficult. Organizations with dedicated help desk environments must take the time to develop a performance tracking system...

Purchasing Policy

The purchasing policy outlines the standards and procedures associated with company purchases of IT computer-related components and technical services.

Become a More Effective IT Leader

IT leaders have been told by the media, vendors, and analyst community that their role is changing from technology leader to technology strategist, from producer to enabler.

Data Center Relocation Project Planning and Monitoring Tool

A data center relocation project is a risky endeavor that requires rigorous planning and attention to detail. Practicing good project management processes and...

IT Customer Service Orientation Assessment Tool

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...

Confidentiality and Non-Disclosure Agreement

Non-disclosure agreements (also known as confidentiality agreements) prohibit the communication of certain non-public business information by individuals. Use this...

Knowledge Manager

The Knowledge Manager's role is to collect, synthesize, organize, and manage corporate information and information services in support of business units across the...
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