Office 365 Product and Functionality Landscape for 2017

IT shops in small and medium-sized businesses must be aware of new product features and capabilities. Staying conscious of changes is essential to evaluating their degree...

Microsoft Exchange 2017 Outlook

Small and medium-sized businesses (SMBs) currently supporting Microsoft Exchange understand that new features alone do not warrant an upgrade. Staying on top of updates...

Service Desk Assessment Tool

Use this tool to assess the health of your service desk to easily identify areas for improvement.

Outsource the Service Desk

In organizations where technical support is viewed as non-strategic, many see outsourcing as a cost-effective solution. However, a complete turnover of the service desk...
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Outsource the Service Desk – Executive Brief

Read this executive brief to find out why you need to think beyond cost to design a successful outsourcing project.

Outsource the Service Desk – Phases 1-3

This storyboard will help you assess, strategize, and transition to an outsourced service desk.

Outsource the Service Desk – Phase 1: Assess Service Desk Maturity and Outsourcing Feasibility

This phase of the blueprint, assess service desk maturity and outsourcing feasibility, will help you determine if outsourcing is the right fit for your service desk.

Service Desk Process Maturity Assessment Tool

The purpose of the tool is to assess the overall health of a single service desk.

Outsource the Service Desk – Phase 2: Build Outsourcing Strategy and RFP

This phase of the blueprint, build outsourcing strategy and RFP, will help you formulate a detailed strategy that includes roles, objectives, risks, and metrics by which...

Service Desk Outsourcing Strategy Template

This template will allow you to create a comprehensive outsourcing strategy for your service desk.
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