Manage Your Vendors Before They Manage You – Phase 2: Classify Vendors

This phase of the blueprint, Manage Your Vendors Before They Manage You, will help you classify your vendors.

Manage Your Vendors Before They Manage You – Phase 3: Document Vendors

This phase of the blueprint, Manage Your Vendors Before They Manage You, will help you standardize your approach to vendor management and create custom plans for each of...

Vendor Scorecard

Assess vendors regularly with useful metrics to optimize your vendor portfolio.

Vendor Transition Handbook

Use this template to guide your vendor transitions.

Vendor Management Team Meeting Agenda Template

Use this template to guide internal VMO meetings.

Office 365 Product and Functionality Landscape for 2017

IT shops in small and medium-sized businesses must be aware of new product features and capabilities. Staying conscious of changes is essential to evaluating their degree...

Microsoft Exchange 2017 Outlook

Small and medium-sized businesses (SMBs) currently supporting Microsoft Exchange understand that new features alone do not warrant an upgrade. Staying on top of updates...

Service Desk Maturity Assessment

Conduct a service desk maturity assessment and reinforce your weak dimensions.

Service Desk Standard Operating Procedure

The service desk standard operating procedure establishes the procedures for processing service desk tickets effectively.

Service Desk Assessment Tool

Use this tool to assess the health of your service desk to easily identify areas for improvement.
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