Many of the leading Service Desk solutions are now offered under two delivery models:
- the traditional on-premise (installed) model
- the Software-as-a-Service (SaaS, on-demand, hosted) model
This Total Cost of Ownership (TCO) calculator is designed to aid decision makers in comparing the costs of these two models. Alternatively, this tool can be used to calculate TCO for a single solution – simply ignore the portion that does not apply to the enterprise's situation.