While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. Use this tool to target areas of the Service Desk process that are causing the most headaches, so you can identify which of the ten Service Desk Optimization workshop modules you should complete first. This tool should be completed in tandem with the Info-Tech "Service Desk" workshop.

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Search Code: 78861
Published: October 19, 2015
Last Revised: October 19, 2015


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