While most organizations have a process of some kind in place for their Service Desk, the majority are lacking complete process standardization. Use this tool to target areas of the Service Desk process that are causing the most headaches, so you can identify which of the ten Service Desk Optimization workshop modules you should complete first. This tool should be completed in tandem with the Info-Tech "Service Desk" workshop.
Service Desk Process Standardization Diagnostic Tool
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