Service desk tickets are not all created equal. Distinguishing between different types of tickets is critical for reporting and service delivery. Don’t let generic ticket handling skew the organization’s perception of the service desk. Establish clear definitions to improve customer service.
Categorize Service Desk Tickets for Better Customer Service in the Small Enterprise
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Search Code: 84255
Published: July 20, 2017
Last Revised: July 20, 2017
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