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Review Top Contracts to Level the Playing Field With Key IT Vendors

Avoid common pitfalls and gotchas!

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Your Challenge

  • IT organizations are becoming more reliant on vendor-provided services and products to meet customer and stakeholder needs. But contract reviews are tedious, and reviewers may lack the skills and experience to effectively complete the process.
  • Vendors have a repository of contract terms and conditions that are road-tested and often biased in their favor.
  • Vendors change their contracts frequently through hyperlinked documents without notifying customers, and the onus is on you to stay compliant.

Our Advice

Critical Insight

  • Focus on the terms and conditions, not just the price. Too often, organizations focus on the price contained within their contracts, neglecting to address core terms and conditions that can end up costing multiples of the initial licensing price.
  • Lawyers can’t ensure you get the best business deal – they tend to look at general terms and conditions and may overlook IT-specific components.

Impact and Result

  • Align efforts in contract review with IT and business needs.
  • Avoid common pitfalls and vendor-biased language in contracts.
  • Have vendors take on their fair share of responsibilities.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should employ a systematic process for reviewing contracts, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Review terms and conditions for your IT contract

Use Info-Tech’s Contract Review Tool to systematically review your IT contract for common pitfalls and ensure vendors take on their fair share of responsibility.

Guided Implementations

This guided implementation is a two call advisory process.

Call #1 - Use Info-Tech’s contract review methodology to find common pitfalls and gotchas and maximize the benefit to your organization.
Call #2 - Develop an action plan for vendor negotiation on selected terms and conditions.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Assemble and Review Selected Contract Documentation

The Purpose

  • Review an IT contract to maximize benefit to your organization.

Key Benefits Achieved

  • Avoid common pitfalls and gotchas.
  • Save time and effort with a systematic contract review process.




Assemble the top 3-5 software license agreements ranked by business impact and spend.


Review those agreements to find meaningful cost reduction opportunities.

  • List of core software/technology contracts ranked by expense and renewal timing

Module 2: Document and Align IT and Business Needs to Contract Terms & Conditions and License Position

The Purpose

Ensure you are aligned in your focus toward vendor negotiation and in shared goals with the vendor.

Key Benefits Achieved

Clarified expectations so you buy what you actually need.




Reconcile license entitlements with business realities.


Map the path ahead for your contract renewals.

  • Entitlement needs and gaps documentation

Module 3: Develop the Contract Negotiation Plan

The Purpose

Create a structured approach to ensure that you achieve your objectives in the negotiation.

Key Benefits Achieved

Have a business outcome that will meet your requirements.




Collaborate to identify optimal license options, contract term improvements, and strategies for maximizing cost reduction.

  • Core service contract renewal project roadmap

Module 4: Present Proposed Renegotiation Strategy

The Purpose

Prepare contract negotiation strategy and tactics.

Key Benefits Achieved

Focus on the high-impact terms and conditions in negotiation.




Provide a negotiation strategy and tactics for each agreement with tailored steps to produce a best-in-class agreement.

  • Final report and strategy document

Search Code: 81164
Published: July 5, 2016
Last Revised: February 28, 2018