Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.4

Composite Score

Composite
Score

8.6

CX Score

CX
Score

+87

Emotional Footprint

Emotional
Footprint

87%

Likeliness to Recommend

Likeliness
to Recommend

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Category Features
  • Analytics Reporting
  • |
  • Audio Transcription
  • |
  • Call Management
  • |
  • Centralized Management Portal
  • |
  • Communications
  • |
  • Continuous UCC
  • |
  • Mobility
  • |
  • Presence IM
  • |
  • Secure Access
  • |
  • Session Border Controller
  • |
  • Speech Access and Personal Assistant
  • |
  • Third-Party Integration
  • |
  • Web & Desktop Conferencing

Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
9/10

Industry Specific Role

Excellent remote working collaboration software

Vendor Capability Satisfaction

  • 3
  • Vendor Support
  • 3
  • Ease of Implementation
  • 4
  • Availability and Quality of Training
  • 3
  • Ease of Customization
  • 3
  • Ease of IT Administration
  • 2
  • Ease of Data Integration
  • 3
  • Usability and Intuitiveness
  • 4
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 2
  • Breadth of Features
  • 3
  • Business Value Created

Product Feature Satisfaction

  • 2
  • Web & Desktop Conferencing
  • 2
  • Call Management
  • 3
  • Audio Transcription
  • 3
  • Presence IM
  • 3
  • Mobility
  • 3
  • Continuous UCC
  • 3
  • Secure Access
  • 3
  • Session Border Controller
  • 3
  • Third-Party Integration
  • 4
  • Centralized Management Portal
  • 4
  • Communications
  • 4
  • Speech Access and Personal Assistant
  • 4
  • Analytics Reporting
Recommends
9/10

C Level

The best collaboration experience for Office365

Vendor Capability Satisfaction

  • 3
  • Business Value Created
  • 4
  • Breadth of Features
  • 3
  • Quality of Features
  • 4
  • Product Strategy and Rate of Improvement
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 4
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 2
  • Ease of Customization
  • 3
  • Availability and Quality of Training
  • 4
  • Ease of Implementation

Product Feature Satisfaction

  • 2
  • Continuous UCC
  • 2
  • Speech Access and Personal Assistant
  • 3
  • Analytics Reporting
  • 3
  • Call Management
  • 3
  • Centralized Management Portal
  • 3
  • Presence IM
  • 3
  • Secure Access
  • 3
  • Session Border Controller
  • 3
  • Third-Party Integration
  • 4
  • Audio Transcription
  • 4
  • Communications
  • 4
  • Mobility
  • 4
  • Web & Desktop Conferencing
Recommends
9/10

Information Technology

Amazing Communication Platform

Vendor Capability Satisfaction

  • 3
  • Breadth of Features
  • 4
  • Business Value Created
  • 4
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 3
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 3
  • Ease of Customization
  • 3
  • Availability and Quality of Training
  • 3
  • Ease of Implementation

Product Feature Satisfaction

  • 3
  • Analytics Reporting
  • 3
  • Audio Transcription
  • 3
  • Call Management
  • 3
  • Centralized Management Portal
  • 3
  • Communications
  • 3
  • Continuous UCC
  • 3
  • Mobility
  • 3
  • Presence IM
  • 3
  • Secure Access
  • 3
  • Session Border Controller
  • 3
  • Speech Access and Personal Assistant
  • 3
  • Third-Party Integration
  • 3
  • Web & Desktop Conferencing
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