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Home > Categories > Unified Communications as a Service

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Unified Communications as a Service

Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).

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Latest Research

16
Dec

Author: Thomas Randall (Info~Tech)

This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.

27
Oct

Author: Thomas Randall (Info~Tech)

Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.

02
Sep

Author: Thomas Randall (Info~Tech)

On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.

Unified Communications as a Service Products

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Zoom Video Communications, Inc.

Zoom Phone

One unified app for phone, video, meetings, and chat.

Badge Winner
Badge Winner

8.7

Composite Score

9.0

CX Score

+94

Emotional Footprint

87%

Likeliness to Recommend

52

Reviews

Microsoft Corporation

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Badge Winner

8.6

Composite Score

8.8

CX Score

+89

Emotional Footprint

90%

Likeliness to Recommend

292

Reviews

Dialpad Inc

Dialpad Talk

Dialpad is the business phone system that helps teams connect with voice, video, and messages all from your existing devices.

Badge Winner

8.6

Composite Score

8.6

CX Score

+86

Emotional Footprint

90%

Likeliness to Recommend

33

Reviews

Google

Google Voice

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

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Badge Winner

8.5

Composite Score

8.7

CX Score

+89

Emotional Footprint

88%

Likeliness to Recommend

63

Reviews

Cisco Systems

Webex Calling

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

Badge Winner
Badge Winner

8.4

Composite Score

8.6

CX Score

+87

Emotional Footprint

86%

Likeliness to Recommend

173

Reviews

RingCentral, Inc

RingCentral MVP

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Badge Winner

8.3

Composite Score

8.5

CX Score

+87

Emotional Footprint

87%

Likeliness to Recommend

53

Reviews

Avaya

Avaya OneCloud

Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya.

8.1

Composite Score

8.3

CX Score

+81

Emotional Footprint

81%

Likeliness to Recommend

63

Reviews

Mitel

Mitel MiCloud Connect

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

8.0

Composite Score

8.3

CX Score

+84

Emotional Footprint

81%

Likeliness to Recommend

27

Reviews

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