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Unified Communications as a Service
Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).
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Latest Research
02
Sep
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
01
Jun
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
30
Apr
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
Unified Communications as a Service Products
8.8
Composite Score
9.2
CX Score
+94
Emotional Footprint
89%
Likeliness to Recommend
22
Reviews
8.5
Composite Score
8.6
CX Score
+89
Emotional Footprint
88%
Likeliness to Recommend
21
Reviews
Microsoft
Microsoft Teams
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
8.4
Composite Score
8.6
CX Score
+87
Emotional Footprint
87%
Likeliness to Recommend
120
Reviews
Cisco Systems
Cisco Webex Calling
Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.
8.3
Composite Score
8.5
CX Score
+85
Emotional Footprint
86%
Likeliness to Recommend
160
Reviews
RingCentral, Inc
RingCentral MVP
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
8.1
Composite Score
8.0
CX Score
+76
Emotional Footprint
87%
Likeliness to Recommend
28
Reviews
Alcatel-Lucent Enterprise
Alcatel-Lucent Rainbow
Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.
8.0
Composite Score
8.3
CX Score
+85
Emotional Footprint
77%
Likeliness to Recommend
23
Reviews
AT&T Inc.
AT&T Office@Hand
The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.
7.7
Composite Score
7.4
CX Score
+70
Emotional Footprint
83%
Likeliness to Recommend
48
Reviews
Avaya
Avaya OneCloud UCaaS
Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more
7.6
Composite Score
7.5
CX Score
+70
Emotional Footprint
76%
Likeliness to Recommend
49
Reviews