This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us: 1-888-670-8889

Home > Categories > Unified Communications as a Service

Compare and Evaluate

Unified Communications as a Service

Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).

emotional footprint report

Data Quadrant Report

Quickly evaluate top vendors using our comprehensive market report. Compare product features, vendor strengths, user-satisfaction and more.

emotional footprint report

Emotional Footprint Report

Don’t settle for just any vendor – find the one you can trust. Use the Emotional Footprint report to see which vendors treat their customers right.

Latest Research

02
Sep

Author: Thomas Randall (Info~Tech)

On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.

01
Jun

Author: Thomas Randall (Info~Tech)

On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).

30
Apr

Author: Thomas Randall (Info~Tech)

On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.

Unified Communications as a Service Products

Select a Segment:

Filter by:

Google

Google Voice

Voice calling on all your devices.

8.8

Composite Score

9.2

CX Score

+94

Emotional Footprint

89%

Likeliness to Recommend

22

Reviews

Zoom Video Communications, Inc.

Zoom Phone

One unified app for phone, video, meetings, and chat.

8.5

Composite Score

8.6

CX Score

+89

Emotional Footprint

88%

Likeliness to Recommend

21

Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Badge Winner
Badge Winner

8.4

Composite Score

8.6

CX Score

+87

Emotional Footprint

87%

Likeliness to Recommend

120

Reviews

Cisco Systems

Cisco Webex Calling

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

Badge Winner
Badge Winner

8.3

Composite Score

8.5

CX Score

+85

Emotional Footprint

86%

Likeliness to Recommend

160

Reviews

RingCentral, Inc

RingCentral MVP

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

8.1

Composite Score

8.0

CX Score

+76

Emotional Footprint

87%

Likeliness to Recommend

28

Reviews

Alcatel-Lucent Enterprise

Alcatel-Lucent Rainbow

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

Badge Winner
Badge Winner

8.0

Composite Score

8.3

CX Score

+85

Emotional Footprint

77%

Likeliness to Recommend

23

Reviews

AT&T Inc.

AT&T Office@Hand

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

Badge Winner

7.7

Composite Score

7.4

CX Score

+70

Emotional Footprint

83%

Likeliness to Recommend

48

Reviews

Avaya

Avaya OneCloud UCaaS

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more

7.6

Composite Score

7.5

CX Score

+70

Emotional Footprint

76%

Likeliness to Recommend

49

Reviews

Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019