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Unified Communications as a Service (UCaaS) Platforms

Unified Communications as a Service

What is Unified Communications as a Service Platforms?

Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).

Common Features

  • Presence IM
  • Web & Desktop Conferencing
  • Mobility
  • Third-Party Integration
  • Secure Access
  • Analytics Reporting
  • Session Border Controller
  • Call Management
  • Continuous UCC
  • Speech Access and Personal Assistant
  • Centralized Management Portal
  • Communications
  • Audio Transcription

Top Unified Communications as a Service (UCaaS) Platforms

2024 Data Quadrant Awards

2023 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 12
Next Award: Jan 2025

Top Unified Communications as a Service Platforms 2024

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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.2 /10

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

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Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service
Badge Winner
Badge Winner
Composite Score
8.9 /10
CX Score
9.1 /10

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

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Pros

  • Performance Enhancing
  • Reliable
  • Saves Time
  • Trustworthy
Badge Winner
Badge Winner
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
9.0 /10

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Trustworthy
Badge Winner
Badge Winner
Cisco Systems

Webex Calling

Composite Score
8.7 /10
CX Score
9.0 /10

Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.

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Pros

  • Helps Innovate
  • Respectful
  • Enables Productivity
  • Reliable
Badge Winner
Composite Score
8.7 /10
CX Score
8.8 /10

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

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Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair
Badge Winner
Composite Score
8.6 /10
CX Score
8.6 /10

Unified communications as a service (UCaaS) minimizes contextual switching by combining all necessary collaboration tools within a single interface and provide seamless communication across apps. With both Zoho Cliq & Zoho Meeting, you’ll experience a comprehensive package of tailored UCaaS features that work seamlessly across devices to help streamline communication and collaboration for an organization.

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Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Altruistic
RingCentral, Inc

RingCentral MVP

Composite Score
8.6 /10
CX Score
8.7 /10

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

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Pros

  • Respectful
  • Transparent
  • Trustworthy
  • Acts with Integrity
Badge Winner
Composite Score
8.6 /10
CX Score
8.7 /10

Ai VOICE - The most intelligent businessphone system. Set up your new business phone in minutes, plus unlock Ai tools like live transcriptions and Ai-curated calls summaries.

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Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Unique Features
Badge Winner
Badge Winner
Composite Score
8.0 /10
CX Score
8.0 /10

The NextOS platform manages all communication, customer relationships, and engagement points in one place—giving you a real-time view of customers at an individual level. Powerful workflow automation and predictive modeling capabilities streamline processes and operations across your entire company.

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Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Altruistic
Composite Score
8.0 /10
CX Score
8.1 /10

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

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Pros

  • Saves Time
  • Reliable
  • Enables Productivity
  • Helps Innovate
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