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Unified Communications as a Service

Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).

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Latest Research

30
Apr

Author: Thomas Randall (Info~Tech)

On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.

22
Apr

Author: Thomas Randall (Info~Tech)

On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.

26
Feb

Author: Thomas Randall (Info~Tech)

On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.

Unified Communications as a Service Products

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Cisco Systems

Cisco Webex Calling

Cisco's unified communications provides call-control & flexible platforms, applications and telephony extensions.

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8.1

Composite Score

8.2

CX Score

+82

Emotional Footprint

85%

Likeliness to Recommend

144

Reviews

Microsoft

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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8.1

Composite Score

8.4

CX Score

+81

Emotional Footprint

87%

Likeliness to Recommend

69

Reviews

RingCentral, Inc

RingCentral Office

RingCentral Office® offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax.

7.9

Composite Score

7.9

CX Score

+76

Emotional Footprint

84%

Likeliness to Recommend

17

Reviews

Alcatel-Lucent Enterprise

Alcatel-Lucent Rainbow

Alcatel-Lucent is the leading IP networking, ultra-broadband access, and cloud technology specialist. We believe that networks are the foundation of our ultra-connected world.

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Badge Winner

7.7

Composite Score

8.0

CX Score

+83

Emotional Footprint

75%

Likeliness to Recommend

21

Reviews

AT&T Inc.

AT&T Office@Hand

The AT&T Unified Communications and Collaboration Portfolio are integrated solutions that bring multiple tools together such as instant messaging, conferencing, email, and voice calling, for seamless interactions with co-workers, partners, and customers wherever work demands.

Badge Winner

7.5

Composite Score

7.2

CX Score

+67

Emotional Footprint

83%

Likeliness to Recommend

46

Reviews

Mitel

Mitel MiCloud Connect

The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.

Badge Winner

7.3

Composite Score

7.5

CX Score

+73

Emotional Footprint

73%

Likeliness to Recommend

20

Reviews

Avaya

Avaya OneCloud UCaaS

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more

7.2

Composite Score

7.2

CX Score

+67

Emotional Footprint

73%

Likeliness to Recommend

46

Reviews

Vonage

Vonage Business Communications

Vonage’s unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

6.6

Composite Score

6.3

CX Score

+56

Emotional Footprint

62%

Likeliness to Recommend

18

Reviews

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