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Unified Communications as a Service
Unified Communications as a Service (UCaaS) software delivers communication services on a single unified platform over the cloud. Software features include email, video conferencing, chat/instant messaging, collaboration, and file sharing. Sometimes referred to as Unified Communications (UC) or Unified Communications & Collaboration (UC&C).
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Latest Research
16
Dec
This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience management technologies will continue to blend; and speech functionality will become more sophisticated through AI-driven technology.
27
Oct
Enterprise Connect is North America’s premier conference for advances in communications, collaboration, and customer experience technologies. In this note, Thomas Randall provides his trends and keynote highlights for Enterprise Connect 2021, held September 27 to 29.
02
Sep
On August 24, 2021, Alcatel-Lucent Enterprise briefed its Q2 performance for FY21. Q2 saw positive revenue growth of 11.4% YoY, delivering 20% against the previous year.
Unified Communications as a Service Products
8.7
Composite Score
9.0
CX Score
+94
Emotional Footprint
87%
Likeliness to Recommend
52
Reviews
Microsoft Corporation
Microsoft Teams
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
8.6
Composite Score
8.8
CX Score
+89
Emotional Footprint
90%
Likeliness to Recommend
292
Reviews
Dialpad Inc
Dialpad Talk
Dialpad is the business phone system that helps teams connect with voice, video, and messages all from your existing devices.
8.6
Composite Score
8.6
CX Score
+86
Emotional Footprint
90%
Likeliness to Recommend
33
Reviews
Google Voice
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
8.5
Composite Score
8.7
CX Score
+89
Emotional Footprint
88%
Likeliness to Recommend
63
Reviews
Cisco Systems
Webex Calling
Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling enabling you to replace your PBX network with a globally trusted cloud solution. It easily extends to a complete collaboration experience, that includes market leading calling, meetings, messaging, contact center and integrated devices when you’re at the office, at home, or anywhere between.
8.4
Composite Score
8.6
CX Score
+87
Emotional Footprint
86%
Likeliness to Recommend
173
Reviews
RingCentral, Inc
RingCentral MVP
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
8.3
Composite Score
8.5
CX Score
+87
Emotional Footprint
87%
Likeliness to Recommend
53
Reviews
Avaya
Avaya OneCloud
Avaya provides the most complete portfolio of software and services for multi-touch contact center and unified communications offered on premises, in the cloud, or a hybrid. Today’s digital world centers on communications enablement, and no other company is better positioned to do this than Avaya.
8.1
Composite Score
8.3
CX Score
+81
Emotional Footprint
81%
Likeliness to Recommend
63
Reviews
Mitel
Mitel MiCloud Connect
The cloud has changed the way the world connects and communicates. Companies are replacing the complex communications systems of the past with simple, seamless, cloud-based communications that increase productivity, reduce costs and enhance customer service. And they’re doing it with MiCloud—a powerful, scalable cloud family of platforms that delivers hosted voice, unified communications and collaboration to SMBs, enterprises and Fortune 500 companies around the world.
8.0
Composite Score
8.3
CX Score
+84
Emotional Footprint
81%
Likeliness to Recommend
27
Reviews