1/16 in Unified Communications as a Service

Response
Distribution
22Reviews

Google

Google Voice

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

8.8

Composite Score

Composite
Score

9.2

CX Score

CX
Score

+94

Emotional Footprint

Emotional
Footprint

89%

Likeliness to Recommend

Likeliness
to Recommend

1/16 in Unified Communications as a Service

Response
Distribution
22Reviews

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Category Features
  • Analytics Reporting
  • |
  • Audio Transcription
  • |
  • Call Management
  • |
  • Centralized Management Portal
  • |
  • Communications
  • |
  • Continuous UCC
  • |
  • Mobility
  • |
  • Presence IM
  • |
  • Secure Access
  • |
  • Session Border Controller
  • |
  • Speech Access and Personal Assistant
  • |
  • Third-Party Integration
  • |
  • Web & Desktop Conferencing

Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8/10

Operations

knock out the spam

Vendor Capability Satisfaction

  • 3
  • Usability and Intuitiveness
  • 2
  • Business Value Created
  • 3
  • Breadth of Features
  • 3
  • Quality of Features
  • 2
  • Product Strategy and Rate of Improvement
  • 1
  • Vendor Support
  • 3
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 2
  • Ease of Customization
  • 3
  • Availability and Quality of Training
  • 4
  • Ease of Implementation

Product Feature Satisfaction

  • 1
  • Call Management
  • 1
  • Continuous UCC
  • 1
  • Session Border Controller
  • 2
  • Communications
  • 2
  • Third-Party Integration
  • 3
  • Analytics Reporting
  • 3
  • Audio Transcription
  • 3
  • Centralized Management Portal
  • 3
  • Secure Access
  • 3
  • Speech Access and Personal Assistant
  • 4
  • Mobility
  • 4
  • Presence IM
  • 4
  • Web & Desktop Conferencing
Recommends
9/10

Industry Specific Role

Fantastic and easiest service to use

Vendor Capability Satisfaction

  • 4
  • Business Value Created
  • 4
  • Breadth of Features
  • 4
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support
  • 3
  • Ease of Data Integration
  • 4
  • Ease of IT Administration
  • 4
  • Ease of Customization
  • 4
  • Availability and Quality of Training
  • 3
  • Ease of Implementation

Product Feature Satisfaction

  • 3
  • Audio Transcription
  • 3
  • Continuous UCC
  • 3
  • Third-Party Integration
  • 4
  • Analytics Reporting
  • 4
  • Call Management
  • 4
  • Centralized Management Portal
  • 4
  • Communications
  • 4
  • Mobility
  • 4
  • Presence IM
  • 4
  • Secure Access
  • 4
  • Session Border Controller
  • 4
  • Speech Access and Personal Assistant
  • 4
  • Web & Desktop Conferencing
Recommends
9/10

Industry Specific Role

Google voice

Vendor Capability Satisfaction

  • 4
  • Breadth of Features
  • 4
  • Quality of Features
  • 4
  • Product Strategy and Rate of Improvement
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support
  • 4
  • Ease of Data Integration
  • 4
  • Ease of IT Administration
  • 4
  • Ease of Customization
  • 4
  • Availability and Quality of Training
  • 4
  • Ease of Implementation
  • 4
  • Business Value Created

Product Feature Satisfaction

  • 3
  • Presence IM
  • 3
  • Speech Access and Personal Assistant
  • 3
  • Third-Party Integration
  • 4
  • Analytics Reporting
  • 4
  • Audio Transcription
  • 4
  • Call Management
  • 4
  • Centralized Management Portal
  • 4
  • Communications
  • 4
  • Continuous UCC
  • 4
  • Mobility
  • 4
  • Secure Access
  • 4
  • Session Border Controller
  • 4
  • Web & Desktop Conferencing
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