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Microsoft Corporation

Microsoft Teams

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

8.7

Composite Score

Composite
Score

8.8

CX Score

CX
Score

+85

Emotional Footprint

Emotional
Footprint

88%

Likeliness to Recommend

Likeliness
to Recommend

Category Features
  • Application Share
  • |
  • Audio Conferencing Call in Bridge
  • |
  • Audio Conferencing VoIP
  • |
  • Audio Controls
  • |
  • Facilitator Functions
  • |
  • File Transfer
  • |
  • Instant Messaging
  • |
  • Keyboard Mouse Control
  • |
  • Screen Share
  • |
  • Video Conferencing
  • |
  • Virtual Whiteboard

Report

Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Word Cloud legend

Product Scorecard

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Recommends
9 / 10

Industry Specific Role

Excellent remote working collaboration software

Vendor Capability Satisfaction

  • 2
  • Breadth of Features
  • 4
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Vendor Support
  • 3
  • Business Value Created
  • 3
  • Usability and Intuitiveness
  • 4
  • Availability and Quality of Training
  • 2
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 3
  • Ease of Customization
  • 3
  • Ease of Implementation

Product Feature Satisfaction

  • 2
  • Web & Desktop Conferencing
  • 2
  • Call Management
  • 2
  • Discussion Forums
  • 2
  • Document Management
  • 2
  • File Sharing Collaboration
  • 2
  • Home Page
  • 2
  • Screen Share
  • 3
  • Audio Transcription
  • 3
  • Presence IM
  • 3
  • Mobility
  • 3
  • Continuous UCC
  • 3
  • Secure Access
  • 3
  • Session Border Controller
  • 3
  • Third-Party Integration
  • 3
  • Application Share
  • 3
  • Audio Conferencing VoIP
  • 3
  • Audio Controls
  • 3
  • Blog Support
  • 3
  • Calendars
  • 3
  • Employee Directory
  • 3
  • Employee Engagement
  • 3
  • End-User Workflow Customization
  • 3
  • Facilitator Functions
  • 3
  • File Transfer
  • 3
  • Instant Messaging
  • 3
  • Integrations
  • 3
  • Reporting and Analytics
  • 3
  • Task Management
  • 3
  • Video Conferencing
  • 3
  • Wiki Support
  • 3
  • Workflow & Approvals
  • 4
  • Centralized Management Portal
  • 4
  • Communications
  • 4
  • Speech Access and Personal Assistant
  • 4
  • Analytics Reporting
  • 4
  • Audio Conferencing Call in Bridge
  • 4
  • Instant Messaging
  • 4
  • Keyboard Mouse Control
  • 4
  • News Feed
  • 4
  • Virtual Whiteboard
Recommends
9 / 10

C-Level

The best collaboration experience for Office365

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 3
  • Business Value Created
  • 2
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 2
  • Blog Support
  • 2
  • Calendars
  • 2
  • Continuous UCC
  • 2
  • News Feed
  • 2
  • Speech Access and Personal Assistant
  • 2
  • Wiki Support
  • 2
  • Workflow & Approvals
  • 3
  • Analytics Reporting
  • 3
  • Application Share
  • 3
  • Audio Conferencing Call in Bridge
  • 3
  • Call Management
  • 3
  • Centralized Management Portal
  • 3
  • Document Management
  • 3
  • Employee Engagement
  • 3
  • End-User Workflow Customization
  • 3
  • Facilitator Functions
  • 3
  • File Transfer
  • 3
  • Home Page
  • 3
  • Instant Messaging
  • 3
  • Integrations
  • 3
  • Keyboard Mouse Control
  • 3
  • Presence IM
  • 3
  • Reporting and Analytics
  • 3
  • Secure Access
  • 3
  • Session Border Controller
  • 3
  • Task Management
  • 3
  • Third-Party Integration
  • 3
  • Virtual Whiteboard
  • 4
  • Audio Conferencing VoIP
  • 4
  • Audio Controls
  • 4
  • Audio Transcription
  • 4
  • Communications
  • 4
  • Discussion Forums
  • 4
  • Employee Directory
  • 4
  • File Sharing Collaboration
  • 4
  • Instant Messaging
  • 4
  • Mobility
  • 4
  • Screen Share
  • 4
  • Video Conferencing
  • 4
  • Web & Desktop Conferencing
Does Not Recommend
3 / 10

Industry Specific Role

Unrealized potential due to feature bundling

Vendor Capability Satisfaction

  • 1
  • Breadth of Features
  • 1
  • Availability and Quality of Training
  • 1
  • Ease of Customization
  • -
  • Ease of Data Integration
  • -
  • Ease of IT Administration
  • 1
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • -
  • Vendor Support
  • 1
  • Business Value Created
  • 1
  • Ease of Implementation
  • 1
  • Usability and Intuitiveness

Product Feature Satisfaction

  • 2
  • Audio Conferencing Call in Bridge
  • 2
  • File Transfer
  • 2
  • Instant Messaging
  • 3
  • Audio Controls
  • 3
  • Facilitator Functions
  • 3
  • Screen Share
  • 4
  • Audio Conferencing VoIP
  • 4
  • Video Conferencing
  • 4
  • Virtual Whiteboard
  • -
  • Application Share
  • -
  • Keyboard Mouse Control
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