UKG Pro Customer Reviews 2024

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Conflict Resolution

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative

3% Neutral

95% Positive

Pros

Respectful
Fair
Acts with Integrity
Trustworthy

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Payroll

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Workforce Management - Enterprise

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Benefits Administration

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UKG Pro Reviews

Silvia A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2024

Versatile Talent Management Solutions

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

UKG Pro stands out because it prioritizes employee happiness. While other products may focus solely on HR tasks, UKG Pro combines everything into a simple platform. The result is spending less time on administrative tasks and more time focusing on our team's contentment.

What is your favorite aspect of this product?

What I love most about UKG Pro is how versatile and user friendly it is. It is amazing to manage different HR functions in one place. UKG Pro is like a super helper for businesses since it ensures that everyone feels happy and valued at work. This tool helps businesses grow and succeed by focusing on what employees truly need creating a fun environment for people to collaborate and shine brightly.

What do you dislike most about this product?

The main issue I have with UKG Pro is its reliability. Customer support can be a bit slow, and It will be a very good enhancement if they would improve in this area because the problem is that sometimes it can be frustrating when you need help quickly and don’t get it.

What recommendations would you give to someone considering this product?

If you want an all-in-one HR and payroll solution then UKG Pro is a great choice. Its focus on enhancing the employee experience makes it stand out. Just make sure to assess your specific requirements and conduct some research first to see if it aligns with your objectives.

Pros

Continually Improving Product
Performance Enhancing
Efficient Service
Inspires Innovation

Shannon (.

Role: Human Resources
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

You won't regret it!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The product included many different pieces that other programs don't. The amount of programs they also work with helps many different companies.

What is your favorite aspect of this product?

Reporting and ease of use.

What do you dislike most about this product?

I can't think of anything.

What recommendations would you give to someone considering this product?

Meet with UKG and go over options if you are looking for a complete program for HRIS, payroll, benefits, onboarding, and more.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Junior G.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

You can manage the workforce.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

By automating processes like benefits administration and payroll processing, UKG Pro helps you minimize the administrative load. Lowers the possibility of mistakes and fines by assisting in ensuring adherence to standards and laws.

What is your favorite aspect of this product?

To organize and track employees' private and work-related data, I like UKG Pro. Also for the automation of administrative tasks and activities related to personnel data. I am able to write personalized reports covering many facets of HRM.

What do you dislike most about this product?

Because it is a cloud-based service, its operation necessitates a continuous Internet connection.

What recommendations would you give to someone considering this product?

For analytics that let decision makers anticipate workforce changes and make data-driven choices, I suggest UKG Pro.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

UKG Pro

What is UKG Pro?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

81 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Wellness Ability to track and manage employee wellness programs and their usage

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Career Pathing Ability to map and communicate standard employee career paths.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Succession Planning Software contains employee succession planning functionality.

Compensation Management Software provides ability to track and measure employee compensation

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Human Capital Management - Enterprise

Payroll

Workforce Management - Enterprise

Benefits Administration

UKG Pro Reviews

Silvia A.

Versatile Talent Management Solutions

Likeliness to Recommend

Pros

Shannon (.

You won't regret it!

Likeliness to Recommend

Pros

Junior G.

You can manage the workforce.

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

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Title

1
Since last award

2
Since last award

Feature Ratings

Wellness

Onboarding Offboarding

Talent Acquisition

Performance Management

Career Pathing

Collaboration

Learning and Development

Employee Engagement

Succession Planning

Compensation Management

Rewards Recognition

Vendor Capability Ratings

Business Value Created

Availability and Quality of Training

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Ease of IT Administration

Quality of Features

Ease of Customization

Ease of Data Integration