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UKG (Ultimate Kronos Group)

UKG Pro

7.6 /10

74 Reviews Write a Review

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

81 Likeliness to Recommend

98 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+64 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

8% Negative

21% Neutral

71% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Fair

Cons

Under Delivered
Wastes Time
Vendor's Interest First

Feature Ratings

Average 73

Time Capture Physical

Rate Policies

Time Capture Virtual

Shift Management

Attendance Management and Policies

Workforce Scheduling

Labor Costing and Splitting

Workforce Dashboards and Reporting

Absence Management

Staffing

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 72

Ease of IT Administration

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Vendor Support

Quality of Features

Ease of Implementation

Ease of Customization

Also Featured in...

Payroll

Translation missing: en.product_page.ratings.score 8.5

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Human Capital Management - Enterprise

Translation missing: en.product_page.ratings.score 8.4

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Talent Management

Translation missing: en.product_page.ratings.score 7.7

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Benefits Administration

Translation missing: en.product_page.ratings.score 7.2

View UKG Pro in this category (opens in a new tab)

UKG Pro Reviews

Teresa T.

Role: Human Resources
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, limited capability given the cost

Likeliness to Recommend

6 /10

What differentiates UKG Pro from other similar products?

One HRIS solution

What is your favorite aspect of this product?

Ability to self serve

What do you dislike most about this product?

Limited features/capabilities in OOTB

What recommendations would you give to someone considering this product?

Need to clearly understand and define business requirements

Pros

Respectful
Caring
Acts with Integrity
Helps Innovate

Cons

Wastes Time

Aaron W.

Role: Human Resources
Industry: Manufacturing
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2024

Very powerful system, plays well in UKG ecosystem

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Works very well in a UKG ecosystem and is very flexible

What is your favorite aspect of this product?

Flexibility and configuration breadth for decentralized companies

What do you dislike most about this product?

Lack of custom data integration files from Pro to WFM

What recommendations would you give to someone considering this product?

If you use UKG Pro for HCM, this is a no brainer for WFM

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kellene C.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

It is an ok Product

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

It is not much different and can be a bit complicated to understand

What is your favorite aspect of this product?

IT IS FOR LARGER COMPANIES

What do you dislike most about this product?

It is a bit complex to deal with if you are not familiar with the system

What recommendations would you give to someone considering this product?

Best used for mid to large companies

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Latest Research

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

UKG Pro Ratings

81 Likeliness to Recommend

98 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+64 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Talent Management

Benefits Administration

UKG Pro Reviews

Teresa T.

Easy to use, limited capability given the cost

Likeliness to Recommend

Pros

Cons

Aaron W.

Very powerful system, plays well in UKG ecosystem

Likeliness to Recommend

Pros

Kellene C.

It is an ok Product

Likeliness to Recommend

Pros

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Title

Feature Ratings

Time Capture Physical

Rate Policies

Time Capture Virtual

Shift Management

Attendance Management and Policies

Workforce Scheduling

Labor Costing and Splitting

Workforce Dashboards and Reporting

Absence Management

Staffing

Workforce Planning and Forecasting

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Breadth of Features

Vendor Support

Quality of Features

Ease of Implementation

Ease of Customization