What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+72 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Continually Improving Product
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Time Capture
Time Capture Physical
Workforce Scheduling
Rate Policies
Staffing
Shift Management
Absence Management
Attendance Management and Policies
Workforce Dashboards and Reporting
Labor Costing and Splitting
Facial Recognition Time Clock
Vendor Capability Ratings
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Vendor Support
Also Featured in...
Human Capital Management - Enterprise
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Payroll
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Talent Management
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Benefits Administration
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UKG Pro Screenshots
UKG Pro Downloads
UKG Pro Videos
UKG Pro
Transform your organization with a truly connected global workforce experience — moving beyond traditional definitions of human capital management (HCM) to look further and combine transformative HR technology with robust payroll functionality and deeper workforce management capabilities.
Payroll
UKG Pro Reviews
EMEKA C.
- Role: Operations
- Industry: Agriculture
- Involvement: Business Leader or Manager
Submitted Apr 2026
UKG has been a game changer for my organization
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Clarity and accuracy for time card operations was a huge impact to my shopfloor operation because it completely removed all buddy punching in and discrepancy.
What is your favorite aspect of this product?
The facial recognition device is awesome with my operational team .
What do you dislike most about this product?
occasional service disruption with the app really upset my shop floor users a lot. but it gets resolved in timely fashion most times...lol!
What recommendations would you give to someone considering this product?
understand your business need and request the system be tweaked to suit your needs.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Amanda L.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Great product with more to come
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Capability, growth
What is your favorite aspect of this product?
its adaptivity
What do you dislike most about this product?
customization for specific pay structures
What recommendations would you give to someone considering this product?
ensure integrations are compatible
Pros
- Continually Improving Product
- Efficient Service
- Inspires Innovation
- Caring
Cons
- Vendor Friendly Policies
- Under Delivered
Myrian L.
- Role: Human Resources
- Industry: Recreation
- Involvement: End User of Application
Submitted Mar 2025
Intuitive and powerful: A exceptional experience
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro stands out from other similar products thanks to its focus on HR and workforce management (WFM), UKG Pro offers robust features, mobile accessibility, making it a more versatile and adaptable solution for businesses of all sizes. Its excellent customer service.
What is your favorite aspect of this product?
My favorite aspect of UKG is its comprehensive set of employee management features, including scheduling, time tracking, and payroll integration. The advanced analytics and reporting features are also noteworthy.
What do you dislike most about this product?
One of the common disadvantages of UKG (Ultimate Kronos Group) is that the interface can be overwhelming due to the large number of features and options. Additionally, certain customization and integration processes can require significant time and technical support, which is frustrating for non-technical users.
What recommendations would you give to someone considering this product?
Make sure you fully understand your company’s HR and workforce management needs before committing. UKG Pro is feature-rich, so it’s essential to determine which tools (e.g., payroll, talent management, scheduling) are most important for your organization. Be prepared for a learning curve. if you use other software for finance, project management, or other functions, make sure UKG Pro integrates properly with your existing tools. It's crucial to avoid disruptions during implementation. UKG Pro offers good customer support, however Check out reviews from similarly sized companies to learn more.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
