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UKG (Ultimate Kronos Group)

UKG Pro

8.4 /10

118 Reviews Write a Review

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Workforce Management - Enterprise category

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2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

0 Top Rated Features

2022

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

88 Likeliness to Recommend

7
Since last award

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

4% Negative

14% Neutral

82% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Performance Enhancing

Feature Ratings

Average 80

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Attendance Management and Policies

Rate Policies

Shift Management

Absence Management

Workforce Dashboards and Reporting

Labor Costing and Splitting

Staffing

Workforce Planning and Forecasting

Vendor Capability Ratings

Average 78

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support

Also Featured in...

Human Capital Management - Enterprise

Translation missing: en.product_page.ratings.score 8.5

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Payroll

Translation missing: en.product_page.ratings.score 8.4

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Talent Management

Translation missing: en.product_page.ratings.score 7.9

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Benefits Administration

Translation missing: en.product_page.ratings.score 7.6

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UKG Pro Reviews

Linet N.

Role: Sales Marketing
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

Efficient for onboarding new employees

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

Advanced HR capabilities making organization simpler

What is your favorite aspect of this product?

Creates an organized employee profile improving the working environment

What do you dislike most about this product?

We once encountered bugs when trying to update

What recommendations would you give to someone considering this product?

Good tool for creating an efficient work culture and environment

Pros

Reliable
Enables Productivity
Unique Features
Efficient Service

Andrew B.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Amazing Product! Easy to use and manage

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The easy integration with other systems. The data and reporting capabilities and housing of documents.

What is your favorite aspect of this product?

The BI Reporting ands customization capabilities. With our company, its nice to run different reports for all the different licenses, audits and grants.

What do you dislike most about this product?

The updates can slow the system down a bit for a day or 2 after.

What recommendations would you give to someone considering this product?

Try it out, the more you do in the system the more you will grow to love it. I highly recommend looking at the different reports that you can run and try customizing them to your full needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abish H.

Role: Consultant
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Good Product for Scheduling and Time Keeping

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Best Scheduling Software

What is your favorite aspect of this product?

Cloud Based UI

What do you dislike most about this product?

Accessibility

What recommendations would you give to someone considering this product?

Get the requirements straight at first

Pros

Efficient Service
Respectful
Helps Innovate
Continually Improving Product

Cons

Less Generous
Vendor Friendly Policies

Latest Research

UKG Pro

What is UKG Pro?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

UKG Pro Ratings

88 Likeliness to Recommend

7 Since last award

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Human Capital Management - Enterprise

Payroll

Talent Management

Benefits Administration

UKG Pro Reviews

Linet N.

Efficient for onboarding new employees

Likeliness to Recommend

Pros

Andrew B.

Amazing Product! Easy to use and manage

Likeliness to Recommend

Pros

Abish H.

Good Product for Scheduling and Time Keeping

Likeliness to Recommend

Pros

Cons

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Title

7
Since last award

5
Since last award

Feature Ratings

Time Capture Physical

Time Capture Virtual

Workforce Scheduling

Attendance Management and Policies

Rate Policies

Shift Management

Absence Management

Workforce Dashboards and Reporting

Labor Costing and Splitting

Staffing

Workforce Planning and Forecasting

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Data Integration

Ease of Customization

Ease of Implementation

Vendor Support