Become a Transformational CIO

Collaborate with the business to lead transformation and leave behind a legacy of growth.


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Your Challenge

  • Business transformations are happening, but CIOs are often involved only when it comes time to implement change. This makes it difficult for the CIO be perceived as an organizational leader.
  • CIOs find it difficult to juggle operational activities, strategic initiatives, and involvement in business transformation.
  • CIOs don’t always have the IT organization structured and mobilized in a manner that facilitates the identification of transformation opportunities, and the planning for and the implementation of organization-wide change.

Our Advice

Critical Insight

  • Don’t take an ad hoc approach to transformation.
  • You’re not in it alone.
  • Your legacy matters

Impact and Result

  • Elevate your stature as a business leader.
  • Empower the IT organization to act with a business mind first, and technology second.
  • Create a high-powered IT organization that is focused on driving lasting change, improving client experiences, and encouraging collaboration across the entire enterprise.
  • Generate opportunities for organizational growth, as manifested through revenue growth, profit growth, new market entry, new product development, etc.


  • Warren Buck, Manager of Business Architecture & PMO, Viterra
  • Daniel Bursuc, Senior Manager, Rogers Communications
  • Alex Coleman, CIO, Saskatchewan Worker’s Compensation Board
  • Don Conly, Director of IT, Viterra
  • Eric Dirst, President, DeVry Online Services
  • Ken Zima, Director of IT, Aquarion Water Company
  • Kin Lee-Yow, VP of IT, CAA South Central Ontario
  • Rose Morley, Manager of Enterprise Technology Services ,Viterra
  • Ken Piddington, CIO and Executive Advisor, MRE Consulting
  • Lou Saviano, VP of Global Information Technology Services, Skillsoft
  • Sarah Trimble-Oliver, CIO, Cincinnati Public Schools

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Get to Action

Start here – read the Executive Brief

Read our Executive Brief to find out why you should undergo an evolution in your role as a business leader, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

  1. Are you ready to lead transformation?

    Determine whether you are ready to focus your attention on evolving your role.

  2. Build business partnerships

    Create a plan to establish key business partnerships and position IT as a co-leader of transformation.

  3. Develop the capability to transform

    Mobilize the IT organization and prepare for the new mandate.

  4. Shift IT’s focus to the customer

    Align IT with the business through a direct, concentrated focus on the customer.

  5. Adopt a transformational approach to leadership

    Determine the key behaviors necessary for transformation success and delegate effectively to make room for new responsibilities.

  6. Sustain the transformational capability

    Track the key success metrics that will help you manage transformation effectively.

Guided Implementation icon Guided Implementation

This guided implementation is an eleven call advisory process.

    Guided Implementation #1 - Are you ready to lead transformation?

  • Call #1: Identify data collection techniques.

  • Call #2: Validate your decision to proceed.

  • Guided Implementation #2 - Build business partnerships

  • Call #1: Identify and prioritize potential partners.

  • Call #2: Create a plan to establish partnerships.

  • Guided Implementation #3 - Develop the capability to transform

  • Call #1: Define and assess capabilities.

  • Call #2: Address maturity gaps.

  • Guided Implementation #4 - Shift IT’s focus to the customer

  • Call #1: Discuss the ways in which your organization creates value for customers.

  • Call #2: Outline the different value streams and select one to focus on.

  • Guided Implementation #5 - Adopt a transformational approach to leadership

  • Call #1: Review how the IT department is progressing in terms of skill discovery.

  • Call #2: Discuss best practices to creating/modeling the office of the CIO function.

  • Guided Implementation #6 - Sustain the transformational capability

  • Call #1: Discuss the ways your organization is currently tracking, or could be tracking, the key transformation metrics.

Onsite Workshop

Module 1: Determine Readiness to Become a Transformational CIO

The Purpose

  • Understand stakeholder and executive perception of the CIO’s performance and leadership.
  • Determine whether the CIO is ready to lead transformation.

Key Benefits Achieved

  • Decision to evolve role or address areas of improvement as a pre-requisite to becoming a transformational CIO.

Activities: Outputs:
1.1 Select data collection techniques.
1.2 Conduct diagnostic programs.
  • Select stakeholder and executive perception of the CIO
1.3 Review results and define readiness.
  • Decision as to whether to proceed with the role evolution

Module 2: Build Business Partnerships

The Purpose

  • Identify potential business partners and create a plan to establish key partnerships.

Key Benefits Achieved

  • An actionable set of initiatives that will help the CIO create valuable partnerships with internal or external business stakeholders.

Activities: Outputs:
2.1 Identify potential business partners.
2.2 Evaluate and prioritize list of potential partners.
2.3 Create a plan to establish the target partnerships.
  • Partnership strategy

Module 3: Establish IT’s Ability to Transform

The Purpose

  • Make the case and plan for the development of key capabilities that will enable the IT organization to handle transformation.

Key Benefits Achieved

  • A maturity assessment of critical capabilities.
  • A plan to address maturity gaps in preparation for a transformational mandate.

Activities: Outputs:
3.1 Define transformation as a capability.
3.2 Assess the current and target transformation capability maturity.
  • Transformation capability assessment
3.3 Develop a roadmap to address gaps.
  • Roadmap to develop the transformation capability

Module 4: Shift IT’s Focus to the Customer

The Purpose

  • Gain an understanding of the end customer of the organization.

Key Benefits Achieved

  • A change in IT mindset away from a focus on operational activities or internal customers to external customers.
  • A clear understanding of how the organization creates and delivers value to customers.
  • Opportunities for business transformation.

Activities: Outputs:
4.1 Analyze value streams that impact the customer.
  • Value stream maps
4.2 Map business capabilities to value streams.
  • Business capability map

Module 5: Establish Transformation Leadership and Sustain the Capability

The Purpose

  • Establish a formal process for empowering employees and grooming new leaders.
  • Create a culture of continuous improvement and a long-term focus.

Key Benefits Achieved

  • Increased ability to sustain momentum that is inherent to business transformations.
  • Better strategic workforce planning and a clearer career path for individuals in IT.
  • A system to measure IT’s contribution to business transformation.

Activities: Outputs:
5.1 Set the structure for the office of the CIO.
  • OCIO structure document
5.2 Assess current leadership skills and needs.
5.3 Spread a culture of self-discovery.
5.4 Maintain the transformation capability.
  • Transformational leadership dashboard

Workshop Icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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