Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance. This template helps IT implement a consistent service definition process workflow.
Use this tool as part of the full blueprint, Extend the Service Desk to the Enterprise.
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Search Code: 78704
Published: September 29, 2015
Last Revised: December 20, 2017
Tags:
ITIL,
help desk,
service desk,
Service management,
SLA,
service level agreement,
incident management,
ITSM,
service request,
service definition,
service portfolio,
IT Infrastructure Library
