Extend the Service Desk to the Enterprise – Executive Brief

Author(s): Michel Hebert, Natalie Sansone, Sandi Conrad

Extending the service desk to other business units beyond IT can improve overall service delivery and end-user satisfaction. Read this Executive Brief to:

  • Understand why initiating the project is critical to IT's success.
  • Learn why manual processes for tracking requests in other departments is inefficient.
  • Understand Info-Tech's methodology and approach to extending the service desk.

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