The Applications Playbook

12 Steps to Excellence in Managing Applications

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Driving Applications: Key Challenges

Your Applications department has the potential to be the powerhouse that drives your organization to new heights. With our targeted improvement plan, you won't just keep up – you'll redefine the game. Let's make Applications the catalyst for your next big success.

Demanding stakeholders with changing needs.

Critical processes are immature and informally managed.

Scarcity of skills & resources for modern business challenges.

Projects take too long and fail to deliver value.

Unstoppable security breaches & threats risk derailing your career.

Painful & expensive technologies don't satisfy users but become irreplaceable.

Low quality & under-leveraged data impedes processes & insight.

Capacity for innovation stifled by limited resources consumed by basic operations.

  • 67%
    The number of IT departments facing capacity constraints rose from 15% in 2018 to 59% in 2023.
  • 38%
    Due to capacity constraints, 38% of IT projects fail to deliver expected benefits of value.

Info-Tech’s 2024 Technology Trends Report, CIO-CxO Alignment Diagnostic, and CIO Business Vision Diagnostic (N=21,367)

8 Secrets for Applications Excellence

Understanding the eight secrets is imperative to overcoming your most prominent challenges and systematically improving IT for the future.

1
Connect stakeholders to solutions with product roadmaps.
2
Deliver at the speed of organizational change.
3
Empower resources closer to the solution.
4
Unify portfolio management across product families.
5
Embed controls into definitions of done.
6
Select and manage tomorrow’s tools today.
7
Build platforms, not stand-alone apps.
8
Start embedding AI in application development and maintenance.
9
Shift front-end development to business power users.
10
Future-proof your application strategy.
11
Increase delivery capacity with SDLC automation.
12
Continuously measure value realization and effectiveness.

The Applications Playbook

12 Steps to Excellence in Managing Applications

Our 12-step process has been proven across maturity levels, and each step comes with a matrix of methodologies, tools, and templates that's right for you.

Structured, Actionable, 12-Step Framework

Clear activities to delegate to your team

Customizable initiatives with measurable results

Our highest-value advisory engagements

A proven path to Applications excellence

7
July

Enterprise Platforms

Build Platforms, Not Stand-Alone Apps
Get the Most Out of Your ERP Get the Most Out of Your HRMS Get the Most Out of Your CRM
8
Aug

Application Innovation

Start Embedding AI in Application Development & Maintenance
Measure Your Exponential IT Progress Assess Your AI Readiness Expand Your Exponential IT Product Practice
12
Dec

Data-Driven Retrospectives

Continuously Measure Value Realization and Effectiveness
Evaluate Your Application Strategy Assess the Value Drivers Within Your Solutions Select and Use SDLC Metrics Effectively
Legend
Assessments & Diagnostics
Strategy & Planning
Implementation & Training

Benefits of the Program

Your Application department has the potential to be the powerhouse that drives your organization to new heights. With our targeted improvement plan, you won't just keep up - you'll redefine the game. Let's make Application the catalyst for your next big success.

A Proven Methodology

A proven methodology to lead IT, serving as a consistent career guide and offering a superior alternative to ad hoc advisory engagements.

A Structured Framework

A structured framework with 12 actionable steps and 8 secrets for Applications success and value delivery.

High-Value Advisory Engagements

High-value advisory engagements that deliver tangible results and valuable experiences.

Clear Activities You Can Delegate

Clear activities you can delegate to your team with Guided Implementations and actionable best practices.

Customizable Initiatives With Measurable Results

Customizable initiatives with measurable results that align with your organizational, departmental, and personal goals, with annual proof of improvement.

How Applications Systematic Improvement Works:

Commit to your Evolution

  • Contact your Counselor to learn more about the Applications Playbook.
  • Become familiar with the Applications Playbook benefits, steps, expectations, and deliverables.

Assess your Team Performance

  • Build your Applications scorecard based on your personal success metrics and targets.
  • Conduct your Annual Applications Department Assessment by evaluating your team’s performance of each step based on your current business context and performance goals.
  • This will result in a prioritized set of steps for which to leverage Info-Tech’s support in your first year.​

Customize Your Playbook

  • Create your individual systematic improvement key initiatives plan, which will include your top 2-3 Playbook initiatives with your Counselor​.
  • Leverage Info-Tech's Diagnostics, Advisory Guided Implementations, Workshops, and Consulting experiences to customize and expedite your progress.​
  • Identify key contributors to the 12 monthly steps (direct reports) and delegate​.

Stay on Track & Accelerate

  • Quarterly, connect with your Counselor to review progress on the remaining Playbook activities and determine if you would like additional assistance with any of them.​

Celebrate Wins & Evolve

  • At the end of each year, you will review and measure your progress across each of the 12 areas through quantifiable success measures. ​

Be Future Ready. Get Your IT Department Started Now.

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