- Benjamin Palacio, Senior Information Systems Analyst, County of Placer
- Patrick Edwards, Information Systems Director, Arkansas Blue Cross Blue Shield
- 5 anonymous contributors
- The traditional model of managing applications does not address the demands of today’s rapidly changing market and digitally minded business, putting stress on scarce IT resources. The business is fed up with slow IT responses and overbearing desktop and system controls.
- The business wants more control over the tools they use. Software as a service (SaaS), business process management (BPM), robotic process automation (RPA), artificial intelligence (AI), and low-code development platforms are all on their radar.
- However, your current governance and management structures do not accommodate the risks and shifts in responsibilities to business-managed applications.
- IT is a business partner, not just an operator. Effective business operations hinge on high-quality, valuable, fit-for-purpose applications. IT provides the critical insights, guidance, and assistance to ensure applications are implemented and leveraged in a way that maximizes return on investment, whether it is being managed by end users or lines of business (LOBs). This can only happen if the organization views IT as a critical asset, not just a supporting player.
- All applications should be business owned. You have applications because LOBs need them to meet the objectives and key performance indicators defined in the business strategy. Without LOBs, there would be no need for business applications. LOBs define what the application should be and do for it to be successful, so LOBs should own them.
- Everything boils down to trust. The business is empowered to make their own decisions on how they want to implement and use their applications and, thus, be accountable for the resulting outcomes. Guardrails, role-based access, application monitoring, and other controls can help curb some risk factors, but it should not come at the expense of business innovation and time-sensitive opportunities. IT must trust the business will make rational application decisions, and the business must trust IT to support them in good times and bad.
Impact and Result
- Focus on the business units that matter. BMA can provide significant value to LOBs if teams and stakeholders are encouraged and motivated to adopt organizational and operational changes.
- Reimagine the role of IT. IT is no longer the gatekeeper that blocks application adoption. Rather, IT enables the business to adopt the tools they need to be productive and they guide the business on successful BMA practices.
- Instill business accountability. With great power comes great responsibility. If the business wants more control of their applications, they must be willing to take ownership of the outcomes of their decisions.
This guided implementation is an eight call advisory process.
Guided Implementation #1 - State Your Objectives
Call #1 - Discuss Info-Tech’s perspectives and insights.
Call #2 - Review your BMA definition and objectives.
Guided Implementation #2 - Design Your Framework & Governance
Call #1 - Build your application management selection framework.
Call #2 - Review your application owners and manager roles.
Call #3 - Design your applications committee.
Call #4 - Identify your BMA solution needs.
Guided Implementation #3 - Build Your Roadmap
Call #1 - Develop your BMA adoption roadmap.
Call #2 - Review your communications deck and identify next steps.
Book Your Workshop
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: State Your Objectives
- Define business-managed applications in your context.
- Identify your business-managed application objectives.
- State the value opportunities with business-managed applications.
Key Benefits Achieved
- A consensus definition and list of business-managed applications goals
- Understanding of the business value business-managed applications can deliver
Define business-managed applications.
- Grounded definition of a business-managed application
List your objectives and metrics.
- Goals and objectives of your business-managed applications
State the value opportunities.
- Business value opportunity with business-managed applications
Module 2: Design Your Framework & Governance
- Develop your application management framework.
- Tailor your application delivery and ownership structure to fit business-managed applications.
- Discuss the value of an applications committee.
- Discuss technologies to enable business-managed applications.
Key Benefits Achieved
- Fit-for-purpose and repeatable application management selection framework
- Enhanced application governance model
- Applications committee design that meets your organization’s needs
- Shortlist of solutions to enable business-managed applications
Develop your management framework.
- Tailored application management selection framework
Tune your delivery and ownership accountabilities.
- Roles definitions of application owners and managers
Design your applications committee.
- Applications committee design
Uncover your solution needs.
- List of business-managed application solution features and services
Module 3: Build Your Roadmap
- Build your roadmap to implement busines-managed applications and build the foundations of your optimized governance model.
Key Benefits Achieved
- Implementation initiatives
- Adoption roadmap
Build your roadmap.
- Business-managed application adoption roadmap
After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.