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Build Your BizDevOps Playbook

Embrace a team sport culture built around continuous business-IT collaboration to deliver great products.

  • Today’s rapidly scaling and increasingly complex products create mounting pressure on delivery teams to release new features and changes quickly and with sufficient quality.
  • Many organizations see BizDevOps as a solution to help meet this demand. However, they often lack the critical cross-functional collaboration and team-sport culture that are critical for success.
  • The industry provides little consensus and guidance on how to prepare for the transition to BizDevOps.

Our Advice

Critical Insight

  • BizDevOps is cultural, not driven by tools. It is about delivering high-quality and valuable releases to stakeholders through collective ownership, continuous collaboration, and team-first behaviors supported by tools.
  • BizDevOps begins with a strong foundation in five key areas. The crux of successful BizDevOps is centered on the strategic adoption and optimization of building great requirements, collaborative practices, iterative delivery, application management, and high-fidelity environments.
  • Teams take STOCK of what it takes to collaborate effectively. Teams and stakeholders must show up, trust the delivery method and people, orchestrate facilitated activities, clearly communicate and knowledge share every time they collaborate.

Impact and Result

  • Bring the right people to the table. BizDevOps brings significant organizational, process and technology changes to improve delivery effectiveness. Include the key roles in the definition and validation of your BizDevOps vision and practices.
  • Focus on the areas that matter. Review your current circumstances and incorporate the right practices that addresses your key challenges and blockers to becoming BizDevOps.
  • Build your BizDevOps playbook. Gain a broad understanding of the key plays and practices that makes a successful BizDevOps organization. Verify and validate these practices in order to tailor them to your context. Keep your playbook live.

Build Your BizDevOps Playbook Research & Tools

Start here – read the Executive Brief

Find out why you should implement BizDevOps, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Get started with BizDevOps

Set the right expectations with your stakeholders and define the context of your BizDevOps implementation.

2. Tailor your BizDevOps playbook

Tailor the plays in your BizDevOps playbook to your circumstances and vision.

Workshop: Build Your BizDevOps Playbook

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Set Your Expectations

The Purpose

  • Discuss the goals of your BizDevOps playbook.
  • Identify the various perspectives who should be included in the BizDevOps discussion.
  • Level set expectations of your BizDevOps implementation.

Key Benefits Achieved

  • Identification of the key roles who should be included in the BizDevOps discussion.
  • Learning of key practices to support your BizDevOps vision and goals.
  • Your vision of BizDevOps in your organization.




Define BizDevOps.

  • Your BizDevOps definition

Understand your key stakeholders.

  • List of BizDevOps stakeholders

Define your objectives.

  • BizDevOps vision and objectives

Module 2: Set the Context

The Purpose

  • Understand the various methods to initiate the structuring of facilitated collaboration.
  • Share a common way of thinking and behaving with a set of principles.
  • Focus BizDevOps adoption on key areas of software product delivery.

Key Benefits Achieved

  • A chosen collaboration method (Scrum, Kanban, Scrumban) to facilitate collaboration
  • A mutually understanding and beneficial set of guiding principles
  • Areas where BizDevOps will see the most benefit




Select your foundation method.

  • Chosen collaboration model

Define your guiding principles.

  • List of guiding principles

Focus on the areas that matter.

  • High-level assessment of delivery practices and its fit for BizDevOps

Module 3: Tailor Your BizDevOps Playbook

The Purpose

  • Review the good practices within Info-Tech’s BizDevOps Playbook.
  • Tailor your playbook to reflect your circumstances.

Key Benefits Achieved

  • Understanding of the key plays involved in product delivery
  • Product delivery plays that reflect the challenges and opportunities of your organization and support your BizDevOps vision




Review and tailor the plays in your playbook

  • High-level discussion of key product delivery plays and its optimization to support BizDevOps

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 2-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Get started with BizDevOps
  • Call 1: Discuss Info-Tech’s perspective
  • Call 2: Review your BizDevOps objectives and vision
  • Call 3: Discuss the starting point with BizDevOps adoption

Guided Implementation 2: Tailor your BizDevOps playbook
  • Call 1: Discuss the various plays that makes a team effective
  • Call 2: Review your BizDevOps playbook draft and suggest improvements
  • Call 3: Discuss next steps and rollout


Andrew Kum-Seun


  • Benjamin Palacio, Senior Information Systems Analyst, County of Placer
  • Matt Rowley, Partner, Wipfli LLP
  • Three anonymous contributors
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