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Satisfy Digital End Users With Low- and No-Code

Extend IT, automation, and digital capabilities to the business with the right tools, good governance, and trusted organizational relationships.

  • Your organization decided to invest in digital solutions to support their transition to a digital and automated workplace. They are ready to begin the planning and delivery of these solutions.
  • However, IT capacity is constrained due to the high and aggressive demand to meet business priorities and maintain mission critical applications. Technical experience and skills are difficult to find, and stakeholders are increasing their expectations to deliver technologies faster with high quality using less resources.
  • Stakeholders are interested in low and no code solutions as ways to their software delivery challenges and explore new digital capabilities.

Our Advice

Critical Insight

  • Current software delivery inefficiencies and lack of proper governance and standards impedes the ability to successfully scale and mature low and no code investments and see their full value.
  • Many operating models and culture do not enable or encourage the collaboration needed to evaluate business opportunities and underlying operational systems.This can exacerbate existing shadow IT challenges and promote a negative perception of IT.
  • Low and no code tools bring significant organizational, process, and technical changes that IT and the business may not be prepared or willing to accept and adopt, especially when these tools support business and worker managed applications and services.

Impact and Result

  • Establish the right expectations. Profile your digital end users and their needs and challenges. Discuss current IT and business software delivery and digital product priorities to determine what to expect from low- and no-code.
  • Build your low- and no-code governance and support. Clarify the roles, processes, and tools needed for low- and no-code delivery and management through IT and business collaboration.
  • Evaluate the fit of low- and no-code and shortlist possible tools. Obtain a thorough view of the business and technical complexities of your use cases. Indicate where and how low- and no-code is expected to generate the most return.

Satisfy Digital End Users With Low- and No-Code Research & Tools

1. Satisfy Digital End Users With Low- and No-Code Deck – A step-by-step guide on selecting the appropriate low- and no-code tools and building the right people, processes, and technologies to support them.

This blueprint helps you develop an approach to understand your low- and no-code challenges and priorities and to shortlist, govern, and manage the right low- and no-code tools.

2. Low- and No-Code Communication Template – Clearly communicate the goal and approach of your low- and no-code implementation in a language your audience understands.

This template narrates a story to describe the need and expectations of your low- and no-code initiative to get buy-in from stakeholders and interested parties.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.


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Department of Energy and Public Works

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The session was very relevant to our current situation and provided some great material for further consideration and consumption. Suneel has a gre... Read More

South West Water

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Workshop: Satisfy Digital End Users With Low- and No-Code

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Select Your Tools

The Purpose

  • Understand the personas of your low- and no-code users and their needs.
  • List the challenges low- and no-code is designed to solve or the opportunities you hope to exploit.
  • Identify the low- and no-code tools to address your needs.

Key Benefits Achieved

  • Level set expectations on what low- and no-code can deliver.
  • Identify areas where low- and no-code can be the most beneficial.
  • Select the tools to best address your problem and opportunities.




Profile your digital end users

  • Digital end-user skills assessment

Set reasonable expectations

  • Low- and no-code objectives and metrics

List your use cases

  • Low- and no-code use case opportunities

Shortlist your tools

  • Low- and no-code tooling shortlist

Module 2: Deliver Your Solution

The Purpose

  • Optimize your product delivery process to accommodate low- and no-code.
  • Review and improve your product delivery and management governance model.
  • Discuss how to improve your low- and no-code capacities.

Key Benefits Achieved

  • Encourage business-IT collaborative practices and improve IT’s reputation.
  • Shift the right accountability and ownership to the business.
  • Equip digital end users with the right skills and competencies.




Adapt your delivery process

  • Low- and no-code delivery process and guiding principles

Transform your governance

  • Low- and no-code governance, including roles and responsibilities, product ownership and guardrails

Identify your low- and no-code capacities

  • List of low- and no-code capacity improvements

Module 3: Plan Your Adoption

The Purpose

  • Design a CoE and/or CoP to support low- and no-code capabilities.
  • Build a roadmap to illustrate key low- and no-code initiatives.

Key Benefits Achieved

  • Ensure coordinated, architected, and planned implementation and adoption of low- and no-code consistently across the organization.
  • Reaffirm support for digital end users new to low- and no-code.
  • Clearly communicate your approach to low- and no-code.




Support digital end users and facilitate cross-functional sharing

  • Low- and no-code supportive body design (e.g. center of excellence, community of practice)

Yield results with a roadmap

  • Low- and no-code roadmap

Extend IT, automation, and digital capabilities to the business with the right tools, good governance, and trusted organizational relationships.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.


Overall Impact

Average $ Saved

Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 8 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Select Your Tools
  • Call 1: Understand the motivators for low- and no-code.
  • Call 2: Learn and profile your digital end users.
  • Call 3: Build and review your low- and no-code use cases.
  • Call 4: Discuss your low- and no-code tooling options and desired features.

Guided Implementation 2: Deliver Your Solution
  • Call 1: Review and optimize your SDLC for low- and no-code.
  • Call 2: Modify your governance to support low- and no-code.

Guided Implementation 3: Plan Your Adoption
  • Call 1: Design CoE and/or CoP.
  • Call 2: Review your low- and no-code adoption roadmap.


Andrew Kum-Seun


6 anonymous contributors

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