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Automate Work Faster and More Easily With Robotic Process Automation

Embrace the symbiotic relationship between the human and digital workforce.

  • Your organization has many business processes that rely on repetitive, routine manual data collection and processing work, and there is high stakeholder interest in automating them.
  • You’re investigating whether robotic process automation (RPA) is a suitable technological enabler for automating such processes.
  • Being a trending technology, especially with its association with artificial intelligence (AI), there is much marketing fluff, hype, and misunderstanding about RPA.
  • Estimating the potential impact of RPA on business is difficult, as the relevant industry statistics often conflict each other and you aren’t sure how applicable it is to your business.

Our Advice

Critical Insight

  • There are no physical robots in RPA. RPA is about software “bots” that interact with applications as if they were human users to perform routine, repetitive work in your place. It’s for any business in any industry, not just for manufacturing.
  • RPA is lightweight IT; it reduces the cost of entry, maintenance, and teardown of automation as well as the technological requirement of resources that maintain it, as it complements existing automation solutions in your toolkit.
  • RPA is rules-based. While AI promises to relax the rigidity of rules, it adds business risks that are poorly understood by both businesses and subject-matter experts. Rules-based “RPA 1.0” is mature and may pose a stronger business case than AI-enabled RPA.
  • RPA’s sweet spot is “swivel chair automation”: processes that require human workers to act as a conduit between several systems, moving between applications, manually keying, re-keying, copying, and pasting information. A bot can take their place.

Impact and Result

  • Discover RPA and how it differentiates from other automation solutions.
  • Understand the benefits and risks of complementing RPA with AI.
  • Identify existing business processes best suited for automation with RPA.
  • Communicate RPA’s potential business benefits to stakeholders.

Automate Work Faster and More Easily With Robotic Process Automation Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should use RPA to automate routine, repetitive data collection and processing work, review Info-Tech’s methodology, and understand the ways we can support you.

1. Discover robotic process automation

Learn about RPA, including how it compares to IT-led automation rooted in business process management practices and the role of AI.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.




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Werner Co.

Guided Implementation




Competent input, but the timing for the meeting was off. Better suited for next phase (implementation)

Coastal Community Credit Union

Guided Implementation




State Department Federal Credit Union

Guided Implementation




I am in the preliminary stages of research and learning about RPA and not able to provide good feedback. I was satisfied with the information provi... Read More

SCL Health

Guided Implementation




Perkins Coie LLP

Guided Implementation




This was an informational session for me and I felt that what I learned was useful and will save me research time

FirstRand Limited

Guided Implementation




Westmoreland Mining LLC

Guided Implementation




About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 2-phase advisory process. You'll receive 5 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Discover robotic process automation
  • Call 1: Discuss the member’s current knowledge of RPA and their motivation for discovery.
  • Call 2: Review and explain the blueprint as needed.
  • Call 3: Examine the stakeholder communication deck.

Guided Implementation 2: Identify processes best suited for RPA
  • Call 1: Discuss the member’s existing ideas on the processes suitable for automation with RPA.
  • Call 2: Brainstorm to identify the candidate processes, and analyze them quantitatively and qualitatively to prioritize them.


David Lee


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  • Government of Ontario
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  • Redwood Software
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