Automate Work Faster and More Easily With Robotic Process Automation

Embrace the symbiotic relationship between the human and digital workforce.

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Contributors

New York Metropolitan Transit Authority
Government of Ontario
Ontario Pension Board
Redwood Software
11 anonymous contributors

Your Challenge

Your organization has many business processes that rely on repetitive, routine manual data collection and processing work, and there is high stakeholder interest in automating them.
You’re investigating whether robotic process automation (RPA) is a suitable technological enabler for automating such processes.
Being a trending technology, especially with its association with artificial intelligence (AI), there is much marketing fluff, hype, and misunderstanding about RPA.
Estimating the potential impact of RPA on business is difficult, as the relevant industry statistics often conflict each other and you aren’t sure how applicable it is to your business.

Our Advice

Critical Insight

There are no physical robots in RPA. RPA is about software “bots” that interact with applications as if they were human users to perform routine, repetitive work in your place. It’s for any business in any industry, not just for manufacturing.
RPA is lightweight IT; it reduces the cost of entry, maintenance, and teardown of automation as well as the technological requirement of resources that maintain it, as it complements existing automation solutions in your toolkit.
RPA is rules-based. While AI promises to relax the rigidity of rules, it adds business risks that are poorly understood by both businesses and subject-matter experts. Rules-based “RPA 1.0” is mature and may pose a stronger business case than AI-enabled RPA.
RPA’s sweet spot is “swivel chair automation”: processes that require human workers to act as a conduit between several systems, moving between applications, manually keying, re-keying, copying, and pasting information. A bot can take their place.

Impact and Result

Discover RPA and how it differentiates from other automation solutions.
Understand the benefits and risks of complementing RPA with AI.
Identify existing business processes best suited for automation with RPA.
Communicate RPA’s potential business benefits to stakeholders.

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should use RPA to automate routine, repetitive data collection and processing work, review Info-Tech’s methodology, and understand the ways we can support you.

Automate Work Faster and More Easily With Robotic Process Automation – Executive Brief

1. Discover robotic process automation

Learn about RPA, including how it compares to IT-led automation rooted in business process management practices and the role of AI.

2. Identify processes best suited for robotic process automation

Identify and prioritize candidate processes for RPA.

Guided Implementations

This guided implementation is a five call advisory process.

Guided Implementation #1 - Discover robotic process automation

Call #1 - Discuss the member’s current knowledge of RPA and their motivation for discovery.

Call #2 - Review and explain the blueprint as needed.

Call #3 - Examine the stakeholder communication deck.

Guided Implementation #2 - Identify processes best suited for RPA

Call #1 - Discuss the member’s existing ideas on the processes suitable for automation with RPA.

Call #2 - Brainstorm to identify the candidate processes, and analyze them quantitatively and qualitatively to prioritize them.

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

Dark Fibre Africa

Guided Implementation

10/10

$31,833

Auckland Transport

Guided Implementation

9/10

$108K

Having someone that has had experience in the field and is able to talk about what other organisations are doing first hand. The blue prints are also valuable.

Toyota New Zealand Limited

Guided Implementation

10/10

$31,833

Best: You listened to what I needed and picked out the key elements from the presentation to address my needs while respecting my time by not covering the things I didn't need (yet).

Cross Country Mortgage, Inc.

Guided Implementation

10/10

$31,833

I learned a lot from Andrew. He give great advice.

?ATI CORP

Guided Implementation

9/10

$6,366

Andrew did a nice job to walk us through the materials he has compiled. Although the meeting was open-ended, he helped us narrow on a few solid takeaways related to BizDevOps. When your team has more material around RPA vendors I would be interested in that analysis.

Werner Co.

Guided Implementation

6/10

N/A

Competent input, but the timing for the meeting was off. Better suited for next phase (implementation)

Coastal Community Credit Union

Guided Implementation

10/10

N/A

State Department Federal Credit Union

Guided Implementation

10/10

N/A

I am in the preliminary stages of research and learning about RPA and not able to provide good feedback. I was satisfied with the information provided and looking forward for the upcoming information by November, 2019. I will schedule additional meetings after reviewing the research material.

SCL Health

Guided Implementation

9/10

N/A

Perkins Coie LLP

Guided Implementation

10/10

$35,017

This was an informational session for me and I felt that what I learned was useful and will save me research time

FirstRand Limited

Guided Implementation

7/10

N/A

Westmoreland Mining LLC

Guided Implementation

8/10

N/A

Mercury Insurance Service

Guided Implementation

10/10

$63,667

Research and background information, including the RPA Quantitative Assessment spreadsheet would be very valuable tools for us.

Portefeuille Soucy Inc.

Guided Implementation

9/10

N/A

Devoted to understand and answer to our needs. Great job!

CRH: Americas Materials

Guided Implementation

8/10

N/A

David did an excellent job explaining a new technology!

TMNA Services, LLC

Guided Implementation

2/10

N/A

I didn't find anything of value in this call. Looks like InfoTech need to research and analyze practical experiences in industry before they can offer concrete insights in RPA.

Macerich Company

Guided Implementation

10/10

N/A

Quick answers to our questions, good details on what is being seen out there in the industry and what it can do.

Search Code: 86473
Published: August 3, 2018
Last Revised: August 3, 2018

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