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Maximize the Benefits from Enterprise Applications with a Center of Excellence

Optimize your organization’s enterprise application capabilities with a refined and scalable methodology.

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  • Eric Kimberling, Principal, Panorama Consulting
  • Jim Miller, Principal, Data Clarity Corporation
  • Jon Strickler, Principal, Horizon Line Group
  • Mike Boldt , IT Director, Moog Inc.
  • Peter Coppola, Associate Director, Application Services, Australian Catholic University
  • Rory O’Neill, IT Director, University of Alaska
  • Shibi Jose, Business Systems Analyst, City of Prince Albert
  • Anonymous contributor, Government Research Institute

Your Challenge

  • Processes pertaining to managing the application are inconsistent and do not drive excellence.
  • There is a lack of interdepartmental collaboration between different teams pertaining to the application.
  • There are no formalized roles and responsibilities for governance and support around enterprise applications.

Our Advice

Critical Insight

  • Scale the Center of Excellence (CoE) based on business needs. There is flexibility in how extensively the CoE methodology is applied and rigidity in how consistently it should be used.
  • The CoE is a refinery. It takes raw inputs from the business and produces an enhanced product, removing waste and isolating it from re-entering day-to-day operations.
  • Excellence is about people as much as it is about process. Documented best practices should include competencies, key resources, and identified champions to advocate the CoE practice.

Impact and Result

  • Formalize roles and responsibilities for all application initiatives.
  • Develop a standard process of governance and oversight surrounding the application.
  • Develop a comprehensive support network that consists of IT, the business, and external stakeholders to address issues and problem areas surrounding the application.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should establish a Center of Excellence for your enterprise application, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Create a vision for the CoE

Understand the importance of developing an enterprise application CoE, define its scope, and identify key stakeholders.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Create a vision for the CoE

Call #1 - Understand the significance of building a CoE for your enterprise application. Define the scope of the CoE and identify stakeholders.
Call #2 - Align the CoE goals with corporate objectives.
Call #3 - Understand the four defining elements of the CoE Operating Model. Determine current support capability under each element.

Guided Implementation #2 - Design the CoE future state

Call #1 - Analyze and classify requirements.
Call #2 - Identify CoE initiatives to address classified requirements.
Call #3 - Create a map of the ideal state that ties identified initiatives with the CoE Operating Model.

Guided Implementation #3 - Develop a CoE roadmap

Call #1 - Assess the capabilities required to build the CoE.
Call #2 - Prioritize CoE initiatives and identify any dependencies.
Call #3 - Measure and track the success of each initiative using KPIs.

Onsite Workshop

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Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Create a Vision for the CoE

The Purpose

  • Understand the importance of developing a CoE for enterprise applications.
  • Determine how to best align the CoE mandate with business objectives.
  • Complete a CoE project charter to gain buy-in, build a project team, and track project success. 

Key Benefits Achieved

  • Key stakeholders identified.
  • Project team created with defined roles and responsibilities.
  • Project charter finalized to gain buy-in.




Evaluate business needs and priorities.

  • Project vision

Identify key stakeholders and the project team.

  • Defined roles and responsibilities

Align CoE with business priorities.

  • Strategic alignment of CoE and the business

Map current state CoE.

  • CoE current state schematic

Module 2: Design the CoE Future State

The Purpose

  • Gain a thorough understanding of pains related to the lack of application governance.
  • Identify and recycle existing CoE practices.
  • Visualize the CoE enhancement process.
  • Visualize your ideal state CoE. 

Key Benefits Achieved

  • Requirements to strengthen the case for the enterprise application CoE.
  • CoE value-add refinery.
  • Future potential of the CoE.




Gather requirements.

  • Classified pains, opportunities, and existing practices

Map the CoE enhancement process.

  • CoE refinery model

Sketch future state CoE.

  • Future state CoE sketch

Module 3: Develop a CoE Roadmap

The Purpose

  • Assess required capabilities and resourcing.
  • List and prioritize CoE initiatives.
  • Track and monitor CoE performance. 

Key Benefits Achieved

  • Next steps for the enterprise application CoE.
  • CoE resourcing plan.
  • CoE benefits realization tracking.




Build CoE capabilities.

  • CoE potential capabilities

Identify risks and mitigation efforts.

  • Risk management plan

Prioritize and track CoE initiatives.

  • CoE initiatives roadmap

Finalize stakeholder presentation.

  • CoE stakeholder presentation

Member Testimonials

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After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.




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Search Code: 77734
Published: June 3, 2015
Last Revised: January 19, 2016

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