Maximize the Benefits from Enterprise Applications with a Center of Excellence

Optimize your organization’s enterprise application capabilities with a refined and scalable methodology.

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Your Challenge

  • Processes pertaining to managing the application are inconsistent and do not drive excellence.
  • There is a lack of interdepartmental collaboration between different teams pertaining to the application.
  • There are no formalized roles and responsibilities for governance and support around enterprise applications. 

Our Advice

Critical Insight

  • Scale the Center of Excellence (CoE) based on business needs. There is flexibility in how extensively the CoE methodology is applied and rigidity in how consistently it should be used.
  • The CoE is a refinery. It takes raw inputs from the business and produces an enhanced product, removing waste and isolating it from re-entering day-to-day operations.
  • Excellence is about people as much as it is about process. Documented best practices should include competencies, key resources, and identified champions to advocate the CoE practice. 

Impact and Result

  • Formalize roles and responsibilities for all application initiatives.
  • Develop a standard process of governance and oversight surrounding the application.
  • Develop a comprehensive support network that consists of IT, the business, and external stakeholders to address issues and problem areas surrounding the application. 

Maximize the Benefits from Enterprise Applications with a Center of Excellence

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should establish a Center of Excellence for your enterprise application, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.


1

Create a vision for the CoE

Understand the importance of developing an enterprise application CoE, define its scope, and identify key stakeholders.

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Create a Vision for the CoE

The Purpose

  • Understand the importance of developing a CoE for enterprise applications.
  • Determine how to best align the CoE mandate with business objectives.
  • Complete a CoE project charter to gain buy-in, build a project team, and track project success. 

Key Benefits Achieved

  • Key stakeholders identified.
  • Project team created with defined roles and responsibilities.
  • Project charter finalized to gain buy-in.

Activities:
Outputs

1.1

Evaluate business needs and priorities.

  • Project vision

1.2

Identify key stakeholders and the project team.

  • Defined roles and responsibilities

1.3

Align CoE with business priorities.

  • Strategic alignment of CoE and the business

1.4

Map current state CoE.

  • CoE current state schematic

Module 2: Design the CoE Future State

The Purpose

  • Gain a thorough understanding of pains related to the lack of application governance.
  • Identify and recycle existing CoE practices.
  • Visualize the CoE enhancement process.
  • Visualize your ideal state CoE. 

Key Benefits Achieved

  • Requirements to strengthen the case for the enterprise application CoE.
  • CoE value-add refinery.
  • Future potential of the CoE.

Activities:
Outputs

2.1

Gather requirements.

  • Classified pains, opportunities, and existing practices

2.2

Map the CoE enhancement process.

  • CoE refinery model

2.3

Sketch future state CoE.

  • Future state CoE sketch

Module 3: Develop a CoE Roadmap

The Purpose

  • Assess required capabilities and resourcing.
  • List and prioritize CoE initiatives.
  • Track and monitor CoE performance. 

Key Benefits Achieved

  • Next steps for the enterprise application CoE.
  • CoE resourcing plan.
  • CoE benefits realization tracking.

Activities:
Outputs

3.1

Build CoE capabilities.

  • CoE potential capabilities

3.2

Identify risks and mitigation efforts.

  • Risk management plan

3.3

Prioritize and track CoE initiatives.

  • CoE initiatives roadmap

3.4

Finalize stakeholder presentation.

  • CoE stakeholder presentation

Search Code: 77734
Published: June 3, 2015
Last Revised: January 19, 2016