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Implement DevOps Practices That Work

Streamline business value delivery through the strategic adoption of DevOps practices.

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  • Stephen Elliott, SVP IT Innovation and Decision Optimization, Sedgwick
  • 4 anonymous contributors

Your Challenge

  • In today’s world, business agility is essential to stay competitive. Quick responses to business needs through efficient development and deployment practices is critical for business value delivery.
  • Organizations are looking to DevOps as an approach to rapidly deliver changes, but they often lack the foundations to use DevOps effectively.

Our Advice

Critical Insight

  • Be DevOps, rather than doing DevOps. DevOps is a philosophy, not an industry framework. Your organization’s culture must shift towards system-wide thinking, and cross-function collaboration and empathy.
  • Automation is just one piece of DevOps. Culture, learning, automation, integrated teams, and metrics and governance (CLAIM) are all critical components of effective DevOps.

Impact and Result

  • Use a value-driven approach to give a common vision for teams across silos and to translate the benefits of DevOps into a common language that each team and the business can understand.
  • Conduct brainstorming sessions to delve into customer, development, release, and application support challenges and implement approaches so that the business, development, and operations can collaboratively work together to provide a better customer experience and business value.
  • Structure a DevOps governance and metrics program that promotes collaboration, transparency, and empathy across teams; establishes appropriate roles and responsibilities; and ensures alignment to a common set of goals.
  • Define an implementation roadmap that considers the necessary competencies and capabilities, and their dependencies in moving towards the desired DevOps target state.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should implement DevOps, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Establish your organizational fit with DevOps

Conduct an assessment of your organization’s current state and understand if you are ready to start your DevOps journey.

2. Brainstorm your desired DevOps capabilities

Identify the root causes of your organization’s current challenges and conduct a cross-functional brainstorming session for collaborative responses to the challenges.

3. Structure your DevOps environment

Conduct a gap analysis between your current state and your DevOps capability matrix, and strategize the most effective methods to fill those gaps in your organization.

4. Create your DevOps roadmap

Define an achievable DevOps adoption roadmap.

Guided Implementations

This guided implementation is a nine call advisory process.

Guided Implementation #1 - Establish your organizational fit with DevOps

Call #1 - Understand what DevOps really is.
Call #2 - Determine if DevOps is right for you.

Guided Implementation #2 - Brainstorm your desired DevOps capabilities

Call #1 - Find the root causes of your current challenges.
Call #2 - Define your DevOps capabilities.

Guided Implementation #3 - Structure your DevOps environment

Call #1 - Construct your organizational target state.
Call #2 - Structure your target state processes and tools.
Call #3 - Create a DevOps metrics program.

Guided Implementation #4 - Create your DevOps roadmap

Call #1 - Categorize your DevOps initiatives.
Call #2 - Structure your DevOps roadmap.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Establish Your Organizational Fit With DevOps

The Purpose

  • Build the case for DevOps.
  • Understand any current issues that are affecting your development and operations processes and teams.
  • Understand the organizational prerequisites for beginning a DevOps transformation.

Key Benefits Achieved

  • List the goals and objectives of your organization and identify how DevOps will achieve them.
  • A comprehensive analysis of your current state to identify key challenges.
  • A high-level readiness assessment that indicates what steps need to be taken prior to beginning a DevOps transformation.




Understand the value of DevOps.

  • Goals and objectives of your DevOps adoption.

Determine the fit for DevOps.

  • Current state analysis to identify DevOps opportunities.

Module 2: Brainstorm Your Desired DevOps Capabilities

The Purpose

  • Find the root causes of your current challenges.
  • Identify current customer, product, and business needs and challenges.
  • Brainstorm DevOps capabilities to address customer, product, and business needs and challenges.

Key Benefits Achieved

  • A deep understanding of where current challenges originate.
  • A shift in perspective towards a value-centric view of product delivery.
  • A defined set of DevOps capabilities to address your needs and challenges.




Root cause your current challenges.

  • Root cause of current delivery and product challenges.

Develop your DevOps capabilities.

  • List of DevOps capabilities aligned to your target state topography.

Module 3: Structure Your DevOps Environment

The Purpose

  • Identify the gaps between your current state and your desired DevOps capabilities and strategize ways to fill them.
  • Structure a metrics program to promote empathy and alignment across your teams.

Key Benefits Achieved

  • Re-structured governance and organizational design to sync with your desired DevOps capabilities.
  • Optimization of your current DevOps processes and tools.
  • Creation of a DevOps metrics program.




Fill competency and governance gaps.

  • Approaches to address competency and governance gaps.

Map your target state process and tools.

  • Target state product delivery process and tools with DevOps.

Structure a DevOps metrics program.

  • List of metrics to gauge DevOps success.

Module 4: Create Your DevOps Roadmap

The Purpose

  • Develop a roadmap to implement your new capabilities and associated changes.

Key Benefits Achieved

  • A well-defined and structured roadmap based on a best-practice prioritization schema.




Create your DevOps roadmap.

  • DevOps adoption roadmap.