Tagged - Agile

Intelligent Swarming: Using Animal Behavior to Change Our Approach to Service Support

Intelligent swarming takes a collaboration-based approach to service support, allowing mature service desks to break down silos once and for all, improve end-user...

Build a Swarming Pilot Project

While the tiered approach to service support works in some organizations, for many others it results in debilitating silos, a breakdown in communication, and a lack of...

Build a Swarming Pilot Project – Executive Brief

Read our concise Executive Brief to understand how IT directors and managers can reconfigure service support to align with the DevOps and Agile approach to service by...

Build a Swarming Pilot Project – Phases 1-3

This storyboard will help you build a swarming pilot project to reconfigure service support to align with the DevOps and Agile approach to service while minimizing risk...

Build a Swarming Pilot Project – Phase 1: Assess Readiness

This phase of the blueprint, Build a Swarming Pilot Project, will help you determine the organizational readiness for introducing swarming support.

Build a Swarming Pilot Project – Phase 2: Create a Pilot

This phase of the blueprint, Build a Swarming Pilot Project,will help you build your pilot project plan, including defining the scope and key milestones.

Sample Size Calculator

Use the Sample Size Calculator Tool with your desired confidence interval to determine an ideal sample size for your pilot project.

Pilot Project Plan Template

Use the Pilot Project Plan Template in conjunction with the blueprint, Build a Swarming Pilot Project to establish your pilot project goals, document the processes,...

Pilot Project Communication Strategy Template

This template is intended to be a communication resource for managers as well as senior leaders. It can be customized as appropriate to act as a resource for employees or...

Build a Swarming Pilot Project – Phase 3: Build a Process

This phase of the blueprint, Build a Swarming Pilot Project,will help you define and build the swarming process for your pilot project, including ticket handling...
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