Infrastructure & Operations - Templates & Policies

Shared Services Implementation Customer Communication Plan

The root cause of many failed implementations of shared services model is a lack of alignment created between upper management and the staff supporting the project...

Crisis Management Plan Summary Example

Summarize your organization's crisis management capabilities and objectives in one easy-to-consume document.

Shared Services Implementation Executive Presentation

Leverage this template to create a communication deck to CXOs during and after implementing shared services.

BCP Pilot Results Presentation

Present initial results from your pilot BCP project and next steps for your BCP initiative.

Cloud Security Strategy Template

This template, part of the blueprint Build a Cloud Security Strategy, will serve as a repository of information about your approach to securing the cloud.

BCP Relocation Checklists

Use this tool to plan for and coordinate a business relocation to an alternate site or work-from-home.

BCP-DRP Maintenance Checklist

Set a schedule for continuity plan reviews, tests, and updates. Track completed reviews.

Shift-Left Strategy

Use this template to document the strategy to shift service support left.

Shift-Left Stakeholder Buy-In Presentation

Use this template to build the business case and get everyone on board with the shift-left optimization initiative.

Knowledge Management Workflows

Use this template to document service desk process workflows for knowledge creation, usage, and review.
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