Infrastructure & Operations - Templates & Policies

Shift-Left Strategy

Use this template to document the strategy to shift service support left.

Shift-Left Stakeholder Buy-In Presentation

Use this template to build the business case and get everyone on board with the shift-left optimization initiative.

Knowledge Management Workflows

Use this template to document service desk process workflows for knowledge creation, usage, and review.

Self-Service Resolution Workflow

Use this template to document the process through which users will interact with the self-service portal to resolve their issue.

Incident Management Workflow

Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.

Digital Workspace Strategy Template

This strategy template will help you to quickly build an effective approach to digital workspaces.

Digital Workspace Executive Presentation Template

Concisely explain key project components to senior stakeholders

Sample Digital Workspace Value Proposition

Analyze user needs to ensure that your digital workspace provides real user value

Data Protection Value Proposition Canvas Template

Use this template to document problems and opportunities with your current backup process.

Data Protection Recovery Workflow

Use this template to document the current and future data protection recovery process.
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