Customer Focus Competency Worksheet

Author(s): Natalie Sansone

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This worksheet is designed to be used in conjunction with the Customer Service Training for the Service Desk deck and training program.

It allows your team members to self-evaluate their customer focus proficiency levels, select their own target levels, and highlight the skills they should focus on to reach their targets.

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Focus on the missing piece of the puzzle to provide exceptional service delivery.

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