Infrastructure & Operations - Templates & Policies

Disruptive Technology Exploitation Plan Template

This template will help you record the output of the activities undertaken during the first two phases of the storyboard, Exploit Disruptive Infrastructure Technology.

Disruptive Technology Executive Presentation Template

The Disruptive Technology Executive Presentation Template will assist you to present an overview of the disruptive technology process, outlining the value to your company.

Event Management Cookbook

Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...

Event Management Workflow

Use this template to help define your event management handoffs to other service management practices.

Incident Management and Service Desk Workflows

The Workflow Library provides examples of typical workflows that make up the bulk of the incident management and request fulfillment processes at the service desk.

Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Problem Management Workflow

Provide a process workflow for easier reference and to communicate process expectations to stakeholders.

Incident KB Article Examples

Use these examples to guide your KB article templates and to clarify appropriate level of detail.

Incident Status Updates and Incident Report Examples

Modify these examples to suit your requirements.

Communication Initiatives Template

Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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