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Stakeholder support can make or break a change management initiative. The project summary template provides an example of how to organize your process improvements for...
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This checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice.
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This template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process.
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Justify each decision for choosing a right-sized contact center solution with the Contact Center Playbook.
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought...
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This template provides the structure of a user-facing acceptable use policy for Microsoft's Teams product. In conjunction with tenant-level controls, acceptable use...
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This template provides the structure of a user-facing acceptable use policy for Microsoft's SharePoint Online product. In conjunction with tenant-level controls,...
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This template provides the structure of a user-facing acceptable use policy for Microsoft's OneDrive for Business product. In conjunction with tenant-level controls,...
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Use this tool to help you estimate the number of resources required to support your demand over time.
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Use this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps.
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