Infrastructure & Operations - Templates & Policies

Sample Communication Plan

When taking service desk initiatives, they should be communicated to affected stakeholders to create end-user buy-in and get support from management when improvements go live

Service Desk Project Summary

Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...

Service Desk Roles and Responsibilities Guide

The service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders.

Cloud Cost Management Policy

Document your cloud cost management policies.

Cloud Cost Glossary of Terms

Define cloud cost management terms.

Service Cost Cheat Sheet

Document cost factors by cloud service.

Right-Sizing Workflow

Document your process for right-sizing.

Commitment Purchasing Workflow

Document your workflow for purchasing commitment discounts.

Cloud Cost Management Task List

Document owners, timelines, and next steps to improve your cloud cost management capabilities.

ITAM Demonstration Script Template

Create a demo script to let vendors know what functions are important for your team.
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