Info-Tech’s Customer Service Training for the Service Desk program is designed to enhance your team’s customer service skills when dealing with customers/end users. The aim is to deliver a better overall customer experience and increase your customers' satisfaction.
This training deck includes customer service best practices, strategies, techniques, tips and tricks, and plenty of activities to help your team put the concepts into practice. It also includes facilitator's notes to guide you through delivering the training.
Training modules include:
- Why is customer service important?
- Customer service focus
- Verbal communication
- Written communication
- Managing difficult situations
- Going the extra mile