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This guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for...
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This workbook guides the development and creation of service metrics that are directly tied to business objectives.
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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce alignment...
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This phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog.
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Organizations must have a clear understanding of their IT services and how IT delivers them. Use the structured guidelines within this blueprint to help you document the...
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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
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This deliverable will help you during project launch. It will help document important information and achieve buy-in from key stakeholders.
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Use this tool to document your user-facing IT services including their technical components. The tool lists sample services as examples.
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